[Resolved]  IFB Washing Machine — Drum changed, only 1side spring hold installed

we have ifb front load machine, , we had water seeping issues during wash process, in may 2013, we were told drum needs to be replaced, and was done, we have the number of person whom we had contacted, to conduct repairs then, but its disconnected, , , we got other contact going on line, as the machine this time is not starting, , the servicecenter people came in, , their observation was, there is no spring hold, on one side, , that holds drum in balance, , this time he says, mcb has water intake, our machine use to make big noise, we now learnt, it was due to no spring hold installed, and hence the drum use to move vigrously during rinse process n hit the walls of machine, and i use to fire my maid as to shes overloading the machine, , i must state, i paid full repair costs, but the job was done niglegently, causing damage to other parts, , , which was pointed out by the current technician, who surveved the machine.
i really feel i should not be charged for this second repair costs, , but the company should pull up the technician, who repaired last time, for negligence n causing this situation.
trust the company believes in fair policies towards customer
proof--technicians report as he will give me, , and have taken pics of drum without spring on one side