[Resolved]  IFB — washing machine fault

Permanent id-3741734.

Recently I bought an IFB microwave oven.
When a technician came for demo of oven I sighted him a problem of IFB washing machine.
Washing machine was vibrating and skidding away from position.I was using it by placing upon a rubber sheet.
He told it is the problem of shock absorber and will cost me more than Rs.4500. Insted he suggested to take AMC for Rs.2247. I agreed and took AMC.
Now when I complainted he came and changed shock absorber. When once again I asked the cost of shock absorber he told around Rs2500. But now the washing machine's vibration has increased much more and I am not able to use it even on rubber sheet. Now what he says is it is problem of bodie's rubber grip and the whole body has to be changed which will cost me more than Rs.3500 which is not coverd under AMC.

Kindly knot the following points-
1. Technitian exagirated the cost of shock absorber to trap me to take AMC .
2. He did not tell me the original problem at first occassion.
3. Now after repair I am not even able to use the machine by putting upon rubber sheet.

For these reason I am revising my decision to remain an IFB customer in future.
I am throwing away this machine and looking to by a new one of any other brand.

A later complaint which I lodged was never attended despite all sort of effort by me including approaching the customer complaint managers. This problem I had to finally get done through local mechanic. This was when AMC is in effect. I planed to approach consumer court but found that all mails of mine including those in sent folder was deleted (only those mails related to this complaint) making me helpless. It could be found that my mail was hacked. Who might have done this is for your guess. Now I am spreading my word around to never by IFB products to all people known to me sighting this issue in an efficient manner. Hope this would reach to higher level managers of the company.