[Resolved]  IFB — washing machine model AW60-8062

Address:

Thane, Maharashtra

The above machine was purchased on 15 Aug 2011. For one year no problem. Entered into AMC for two years and again renewed for two years effective 18Sep 2014. The first time complaint was lodged that the filter is not working. After continuous two days follow up ..no action.. when sent mail to customer care..reply was stock not available in Dombivli. The same thing I personally went to Thane branch and got the same. Now comes the height of the way the customer is treated. After 10 days vacation, called up the toll free no. and requested "Please sent somebody urgently as water tube is leaking and the machine has stopped working.I was given the ticket no 15524123 on 13th may at 1030 hrs. Till now the matter is not only resolved. Through toll free no. I got the no of Ms Koja [protected].., Ms koja's response was WHO HAS GIVEN MY NO... YOU SHOULD CONTACT MS MANJU.. NO [protected]. . THIS LADY WAS ONEUP..TELS ME THE TOKEN NO IS GIVEN.. MAN WILL COME. KEEPS THE PHONE DOWN AND TILL TODAY NOT ALE TO CONTACT HER NEITHER THE ENGINEER BOTHERED TO COME AND SOLVE THE PROBLEM.. TODAY IS 15TH MAY. I get sms on the phone saying Are you satisfied by the service..your problem has been resolved. Nothing more to add.. the moral is KINDLY NEVER BUY THE PRODUCT OF IFB.. IF IT WORKS ..GOD'S MIRACLE OTHERWISE JUST THROW THE ITEM TO THE DUSTBIN... NEVER THINK OF AFTERSERVICE OR AMC. uNFORTNATELY I HAD BOUGHT REFRIGERATOR ..GOD HAS BEEN ON OUR SIDE.. IT STILL WORKS!! I AM A RETIRED AIR INDIA PERSONNEL WHO WAS IN THE MARKETING. IF WITH MY EXPERIENCE AND WISDOM I CAN GET THIS WORK DONE.I WONDER HOW OTHERS ARE MANAGING KRISHNAN [protected]