[Resolved]  IFB — washing machine not repaired but money taken

Address:

560017

Hi ifb, this is in regards with my ifb machine which had an issue. I called up universal service which seems to be authorize ifb service center located in bangalore, they came home and charge 4700 to replace the drain pump. The agent mr. Nasir (Ph:[protected]) took the money and did not even wait to check if it is fixed. He was in a hurry to leave since it was late. After he left we realized that the drain was not working at all. I called him and he said he will come the next day but it has been 3 days and he neither turned up nor is picking my call or replying to my messages. He has given me a bill for warranty but the number on the bill is fake (I tried calling and it always says not reachable). I tried the number in the sms sent to me but that is also invalid. I tried to call them more than 10-15 times but he is neither picking my call or responding. Can you please help me sort this out.