[Resolved]  IFB — Washing machine not working, even in AMC company is charging money to repair the part

Address:

New Delhi, Delhi

I have already raised my complaint to customer care on 11th August 15 Complaint no.[protected]. Also i have spoken to customer Care executives & with Manager regarding this issue but no one has yet Sorted out my complaint

I have purchased my IFB washing in 2010 & i have not faced much problem before, I have also taken AMC regularly from last 3 yrs, its only last week that i have faced problem & i raised a complaint for the same, there Technician visited the place & told us that a part called "PCB" is not working, when i asked him to replace the part, he told me that it is because of our mishandling & due to Water blockage in the machine that the parts got damaged so i have to pay the charges of this part, i also told him that i have taken the AMC but he still denied to change the part, I told him that i am using this machine from last 5 yrs & this part was not even replaced once, there is no question of mishandling as we are using this machine from last 5 yrs & have not faced any problem, if we were not properly handling the machine then this part could have damaged much before.

I have again talked to the Customer Care from there I got the number of Mr Sidharth & Mr Chanchal, I have spoken to Mr siddharth to my Surprise he was very rude in his behaviour, in the whole conversation i have never felt that i am talking to any customer Service manager, as Mr Siddharth dont even wants to listen to my complaint & was stick to his technician words.

Then again i spoken to Mr chanchal & told him the issue, to which he was convince with the problem & agreed to get the part replaced, but when even after his commitment no one has come to change the parts then i called him again & he told me that Mr Siddharth is not agreed on the same & i have to pay the Charges of the part,

it seems that either the Company is not ready to give the service to the Customer or is Mr Siddharth who is running the whole show, if he wants then the Customer will get Service & if does not Customer will not get the Service.

The Question is not just the Money but also the faith & the believe the Customer buys with the product, its the brand value that we always buys with the product & we purchased it for its long use I am sure i will Never buy the product of this Company again & also will never Recommend it to anyone