[Resolved]  IFB — washing machine parts change

Address:

New Delhi, Delhi

we purchased front load washing machine 5.5 lt, which was making noice while spinning. your mechanic came late in the evening and said probably drum is out of order, next day he came and said he will bring both as both may beay be out of order. he has opened machine and it was found that only centre bearing was worn out. Now he is insisting that both be changed and he will take away old parts also as per company policy.
we wish toknow what is the policy of the company and we feel that we are being cheated for huge amount, by replacing the parts which are still ok and also taking away old drums and tub in the name of company policy.
we solicit immediate reply before he comes for replacement again
rgds
j s khurana
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