[Resolved] IFB Washing Machine — Poor Service and Left the machine in an unconditional state.

[Resolved] IFB Washing Machine — Poor Service and Left the machine in an unconditional state.

R rajneeshcv from Bengaluru, Karnataka Jan 17, 2023 Jan 19, 2023 This thread was updated on Jan 19, 2023

IFB machine top load, spin was not working so we logged a complaint on 11-Jan-2023 with the IFB customer care. Next day 12-Jan-2023 the technician visited, opened the machine fully, he mentioned the problem of drain motor to be replaced and this doesn't come under warranty. So you will be charged 2900 for the motor. Told to negotiate he told will confirm with senior person. We told to make the motor replacement and later for a week there is update. We kept on calling the customer care, and they mentioned of cancel the ticket by the technician. Today 17-Jan-2023 still there is update from the IFB company. I say this to be negligence from the IFB on the service they offer. They mentioned of free service for every 6 months. Not a single service done. Was this information helpful? No (0) Yes (0)
Jan 19, 2023 Complaint marked as Resolved There was no response from company on this. I have to do the follow-ups for getting this resolved. Also I had to pay for the drain motor replacement which comes in warranty. Poor service. Dont expect company to do anything. IFB Industries customer support has been notified about the posted complaint.
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rajneeshcv

from Bengaluru, Karnataka

Jan 18, 2023

Have to log multiple ticket [protected], [protected], [protected] for the complaint with IFB.

rajneeshcv

from Bengaluru, Karnataka

Jan 19, 2023

Finally this got resolved today 19-Jan-2023 with lot follow-ups with the customer care. But i expected the motor to be covered in warranty but no i had to pay for the drain motor.