[Resolved]  IFB — washing machine servicing under amc

Address:

Faridabad, Haryana, 121009

I have an Elena DX washing machine for the past 6-7 years, which has been under AMC throughout. The washing machine has had problems but being under AMC has always been serviced by IFB service centre technicians.Each time the technicians service it by opening any of the panels or machine, they forget to screw it on totally.So much so that the whole machine is now falling apart.The top cover is totally separate from the rest of the body of the machine, the side walls of the body are barely screwed on and it always has been on a stand but even then its base is rotting and is rusted.Due to its condition of just a few screws holding it in place it rattles like anything during the spinning cycle.I have made umpteen complaints with IFB regarding this problem that the machine is literally falling apart due to the negligence of the technicians but to no avail. Now the spinner has stopped totally and I have paid to the service centre for a new outer body.
I fail to understand why the customer should be penalised for the doings of the official technicians of the company. How come the machine is falling apart when it is being maintained continuously under AMC by IFB.
Kindly look into the matter .