[Resolved]  IFB — Washing Machine (Water drain problem)

Address:

Hyderabad, Andhra Pradesh

Hi,

It is very frustrating to write this email regarding my Complaint# 16145377.

I've raised a Online complaint request (on 3rd Aug 2015) on your portal on the below address for enquire type as "Service-Complaint Registration" with all the required details (specifically my address details highlighted in red)

http://www.ifbappliances.com/get-in-touch.html

However, there was no response from your end on my complaint except an automated web email that service query will be addressed.

On 4th Aug 2015, when I called your call center regarding my online complaint, was upset to know that no complaint got registered and an oral complaint was registered with number 16145377 and will be addressed in 24 hours.

On 5th Aug 2015, I had to again dial your call center[protected] to enquire about the complaint and was irritated to know that the wrong Pin Code 500067 was updated in your database for on my address (where as I've provided the correct address for communication with correct pin code which can be seen in the below email. So purely a mistake at your end) and after the correction was said the issue will be again addressed in next 24 hours.

On 6th Aug 2015, after waiting for 24 hours again I dialed your call center to check on my complaint and again same response from the executive that it will be definitely addressed today (6th Aug) and the complaint is marked as escalated with highest priority. However, I've insisted for the local IFB service center office number where my Complaint has held up. I was given Masab Tank IFB service center phone#[protected].

All the day I tried around 5-6 times to the call center and another 5 times to the Masab Tank service center to send a Technician to look after the issue and nothing has been done till now (that is I'm drafting this email at approximately 8PM of 06/08/2015).

Could you please let me know what should be my next steps for my complaint# 16145377. I purchased washing machine on 13/04/2013 and still has around 2 years of service warranty. However, should I go to local technician to get the problem resolved as I see that the 24 hours buffer time to look into my complaint from 03rd Aug 2015 seems still not completed and may taken another 15-30 days.

From past 3 days, it is very irritating calling you people to look into my complaint and on another side the laundry piled up at my place.

Can you please provide me the direction on this issue.

Thanks for your cooperation.

Regards,
Shiva.