[Resolved] IFB Washing Machines — Worst worst service ...Our complaint is pending for 5 months

Mythili t

from Chennai, Tamil Nadu

Address:	600015
Website:	www.ifbappliances.com

We started giving complaing in the month of June 15 for water leakage and the sent one Service Engineer who doesnt know any thing and he broken one part, for replacing it they took 45 days time but the main problem of water leak is still pending...Inspite of giving compalaints every 10 days and when we call Customer care about the status after a week they simply say that the complaint has been closed by service and they take new complaint. the same is repeating for last 5 months..Customer care people simply says that what we can do if the service people close the complaint. They have no system to address the Customer Grievances. Its a 3rd rated company... Please suggest me if I can go to Consumer Court???

Was this information helpful?

No (0)

Yes (0)

Mar 29, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2015

IFB Industries Customer Care's response Dear Mythili

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team

Verified Support

Oct 28, 2015

IFB Industries Customer Care's response Dear Gunalan

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you our best services.

IFB Team.

Verified Support

Nov 10, 2015

IFB Industries Customer Care's response Dear Gunalan

Thank you for your feedback. We are glad your problem is resolved and you are satisfied. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected] Other subscribers:[protected] Email id: [protected]@ifbglobal.com

We assure you our best services.

IFB Team.

Related IFB Industries reviews

View all 6868 IFB Industries Reviews

Comments

gunalan_p

from Mumbai, Maharashtra

My machine is not running from 20th sep when i raised my first complaint # 16467108.some technician come after 20 days who does not know anything about washing machine and informed my wife that there is no problem with the machine and left.

Second time when i re-registered my complaint 16601350, no one has come but they closed the complaint themselves.

Third time i made a complaint 16681632, so far none has come.

I have spoken several times to your customer care executives and seniors several times and also to Indore office, Anil Gupta, Ranajanna, etc also to your Bhopal office also. But so far nobody is calling and coming and no service completed, totally 35 days the machine is not running.

I have contacted IFB through [protected]@ifbglobal.com also. But no response.
What can I expect from your team?

Gunalan