[Resolved]  IFB — with ifb is pathetic experience of my life.

Address:

Ahmedabad, Gujarat

To IFB Washing Machine Division Gujarat, India Subj : Complaint for Service of IFB Washing Machine Customer ID[protected] Dear Sir, I have IFB Washing Machine registered on the name of Ms. Praveena Ghiya. My customer ID is[protected]. I bought this machine, with immense trust on IFB Brand but today looking at your service standards, I regret my decision. On[protected] I took Annual Maintenance Contract paying Rs. 4000. Enclosed is the copy of the same. I was assured that except for the physical body if any part in the machine needs to be changed, including the rubber, it will be done free of cost. You may refer to my numerous complaints made in last 4 months. Every time my complaint is about the digital panel which shows washing time and the miss functioning of the program play and pause button. Every time an engineer comes, solves the problem and it reoccurs within a week. My last complaint was booked on 27th April 2014 and complaint no. is 12845130. As per your practice every time the complaint gets diverted to your Authorized Service Center, M/s Young Engineers, Paldi, Ahmedabad, Gujarat. And we are then left to their mercy. They send unskilled engineers who are always confused and give illogical explanation for the persisting problem. Upon much persuasion, the engineer informed that the complete digital panel needed to be changed. He confirmed that M/s Young Engineers have it in stock and he will return with the panel on the next day. He also assured that since it is an internal part of the machine, it will be covered within the contract and no extra amount will be charged. As perceived, he never returned. When we called up M/s Young Engineers, Ms. Neelam said that the panel is not in stock and it may take few weeks to get it. She also informed about various charges which will be applicable knowing fully well that we have enrolled for AMC. She was not interested in listening to problem and was very rude, arrogant and much like her employer (M/s Young Engineers) her attitude also spelt shrugging off with her responsibilities. It seems no one is interested in solving customer problem after the contract money is received. Inspite of being in service driven market, it amazes me to see how you handle your clients. This is the most pathetic experience of my life. I am still awestruck with the service standards of a brand like IFB. A strict quality check on the service part needs to be implemented with immediate effect. Let me also clarify, that if I don’t receive proper and immediate response to this complaint. I shall not only send a legal notice, but also take up to social networking sites and local newspapers to raise this issue. And believe me, I will spend the time, energy and money to raise this issue on all the necessary platforms. I now leave the decision upto you and shall wait for your response till evening. Failing which I will do the needful to take legal action from my end. Regards Kartik Ghiya