[Resolved]  IFB — Worst Customer Service for Home Appliances

Address:

Bangalore, Karnataka

After purchasing an IFB washing machine in July, 2014, I ordered an aqua appliance (water softener) for the machine through online store of IFB. Since the appliance has been delivered, I have been chasing their customer support to send a technician and fix it to the machine. It has been around 10 days and I am still hoping if they would wake up. The worst part is that their local representatives closed the request/ticket without even contacting me. When I followed up with the customer care, they just opened a new ticket. The second ticket was also closed without any resolution. I spoke to their area manager, chased them for several days, but in vain. The third request is now open and I have lost all hopes that it would ever be addressed. After having used appliances from other leading brands, I can confirm that IFB has got the worst customer service. Unfortunately, they do not have any escalation channel or any senior contacts available on their website also.