[Resolved] IFB — Wrong Information provided when I buy

SAMBAMURTHY LADE

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

Hi, Bought Eva Aqua VX - 5.5 Kg. When I bought this mobile dealer sold saying that it will automatically covert the hard(salt) water to normal water since it is a aqua model but the guy who is installing saying that we need to buy separate purifier for this machine to convert the water. There is huge wrong communication . I have called immediately to IFB customer care and they are saying that it is inbuilt. Again I called the installer and explained what is discussed with the customer care but he still expalining that it would be good to install the purifier. I am not able to judge who is correct.

Was this information helpful?

No (0)

Yes (0)

Mar 19, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2015

IFB Industries Customer Care's response Dear Sambamurthy,

Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.

Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue.

IFB Team