[Resolved]  IFB — You just can not register your complaint

Address:

Bangalore, Karnataka

I bought front loading washing machine just 10 days ago and the machine is not starting. IFB has give 2 numbers to register complaints. One is toll free number for BSNL/MTNL customers[protected] and this number is not a valid number. They have given one more number as 3900 4321 and if you dial this number, it will ask you to add STD code of 0816. If you add this STD code, it says, it is not a valid number. If you go to their website, you will find same numbers and toll free number 1860... as usual just doesn't work. They have give[protected] as other number, which again is not a valid number. I am from Bangalore, and somehow I got from somewhere that 30585160 to 165 are customer complaint numbers, if you dial these numbers, no one picks up the phone. If you go to their website, there is no provision to register direct complaint. There is a form and if you fill up, you will get automated mail on your e-mail address and nothing happens. If you do not have e-mail address or for that matter if you do not have access to Computer, you are not supposed buy IFB product and this is a great joke. They have given one more option to send SMS 'IFB' to 5888 and as expected you will get an automated reply and nothing actually happens. Now, please let me know, why on earth, should you buy a product from a Company, where 'Customer Complaint' is given least importance