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IGL — document not getting verified

It’s been more than a month and igl has not been able to verify my document for a new connection, i have sent th scanned documents multiple times andy got automated responses that the documents have been received but they blatantly lie that that documents have not been received bp no is [protected], the guys at ththe customer care tell me to courier the hard copy, what is the point of digital india when everything is still manual, it’s a shame that that’s the guys are not even trained properly to answer the questions of the customers.
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Mar 14, 2018

Complaint Status

Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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    Indraprastha Gas Limited [IGL]
    Customer Care Service
    Customer satisfaction rating
    14%
    Complaints
    1188
    Pending
    0
    Resolved
    165
    Indraprastha Gas Limited [IGL] Phone
    +91 11 4607 4607
    Indraprastha Gas Limited [IGL] Address
    IGL Bhawan, Plot No. 4, Community Centre, Sector 9, R K Puram, New Delhi, Delhi, India - 110022
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