[protected]@ICICI — amount deducted from account but recharge didn't happen

Address:

Dharwad, Karnataka, 580003

While recharging my jio prepaid mobile through my jioapp. I was asked to choose mode of payment.I choosed upi instead of debit card .When I clicked upi it asked me my vpa (virtual payment address).After I typed my vpa it asked me to login my upi app.when I logged into upi app I found one notification requesting Rs349/- from [protected]@icici, when I transferred Rs349/-, amount was deducted from my bank account, but I didn't get any messages for recharge and my phone is not recharged.
When I contacted Jio customer care along with transaction Id they are saying they have not received the payment.

Upi transaction id:[protected]
Google transaction id: CxxxxxxxxbJDw