[protected]@ICICI — payment to mseb on 04/11/2017 through upi

Address:

444303

I hade made payment to mseb electric bill or rs 1645 on the data 04/11/2017. But, the bill is showing unpaid.

I also checked at mseb office, they said they haven't received any payment. But the payment was successful and my bank statement carries a legend as below:
"imps outward org upi to [protected]@icici, ref no - xxxxxxxx9331, collect - pay - request"

I contacted my bank (Citibank). They said that transaction is clear from there side and gave me the ref number (Ref number:[protected].

Please refund my money or help me out as soon as possible.