Indian Bank — refund amount not initiated

Address:600114

I ordered product on amazon, and it's refund initiated on jan 25 2019.. But still refund not yet receive in my card on 4 feb 2019.in the indian bank there is no charge dispute form.. The reference number is
[protected].. The card number is protected..in indian bank there is no proper responses. I have lost my 240 rupees. Im asking repeatedly in amazon. They told like, contact your bank and fill the charge dispute form.. Please check it as soon as possible..
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Amazon posted my refund on 21 Jan but haven't received it yet. The ref Id is[protected]
I hv made my transfer of rs 1000each of 2 transaction in dena bank account but amt debited from my account but not credited to dena bank account I did this using phone pe app kindly resolved my issues asap and transfer d fund to my account
P1901192054406112670112 this is transaction Id of ph peP1901192054406112670112P1901192046568351821300

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