[Resolved] Indian Oil Corporation [IOC] — Petrol pump guys cheating while filling fuel

Sanjo George

Address:

Bangalore, Karnataka, 560068

Hello, I've filled petrol for Rs.500 from Indian Oil Pump in Manipal County Road, Singasandra, Bangalore on 23rd April 2016. Though their meter was reading, I didn't get a single drop of petrol in my tank. I reported this issue with in ten minutes of drive and the owner said, meter would display the fuel after driving for some time or it may be my car meter complaint. Since I could not see the fuel in tank, I checked the meter/tank in Honda service center and they confirmed that my car meter is working fine. Twice I went to the pump on the same day and couldn't meet the owner and staff's were not taking the responsibility; but they have agreed that it has happend to another car day before my experience..

Again I went to the pump on 24th April and the owner was not at all accepting the fact or ready to reimburse the amount. Instead he was arguing that it won't happen like that and so can't do anything. I am sure that either they are doing it purposefully and cheating the customers or there is a technical error in the machine. In either case, it's a cheating since they were not ready to accept the mistake and refund the amount.

If this is my experience as a regular customer, they would have done more to other customers. Please bring this into the notice of concerned authority and take necessary action against this petrol bunk in Manipal county Road, Singasandra, Bangalore and it's owner for the fraud.

Thank You, Sanjo George - [protected]@gmail.com

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Complaint marked as Resolved

Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.

Verified Support

May 02, 2016

Indian Oil Corporation [IOC] Customer Care's response We have noticed your complaint posted here and thank you for bringing it to our attention. We wish to inform you that IndianOil operates an effective problem-solving/customer guidance mechanism for petrol pump related issues which can be accessed through its website (www.iocl.com) at http://webapp.indianoil.co.in/paribhavam/?toMktgIS=3 While we are extremely sorry for the inconvenience caused to you we request you to log into this site and provide us the required data relating to the issue. This would enable us to revert to you with a solution/reply within a defined timeframe. Alternatively, you can also ring up our Toll-Free number [protected] to register your complaint/feedback/comment with us. Besides the above, you can always contact Indian Oil’s sales officer whose contact details are available at the petrol pump.