Indian Overseas Bank — Online payment made but transaction failure and not credited back to my SB A/c.

Address:	600090
Website:	IOB, MTS & Union Bank of India

K. Sankaranarayanan, SB A/c No.[protected] IFSC : IOBA0001687 Rajaji Bhavan Branch, Besant Nagar, Chennai.

I have remitted Rs.1149/- to MTS prepaid Data Card and the transaction failed. The MTS Customer Care informed that the amount refunded from their side. Till date not credited. The Details are given below:
23-NOV-2016 PAYTM-[protected][protected]@800528 TRF Debit : 1149.00 Balance Amount :19826.48

Further, I have transferred Rs.2000/- from IOB A/c No.[protected] IFSC : IOBA0001687 to my UBI SB A/c No.[protected] Tambaram Branch.
The datails are as follows:
03-DEC-2016 TRTR/[protected]/IMPS/03-12-
2016 18:14:29 TRF Debit : Rs.2000.00 Balance : Rs.11323.38
The transaction was success as per IOB, but, actually neither credited at Union Bank of India A/c no. detailed above nor credited back to my SB A/c No.[protected]

K. Sankaranarayanan
Pay & Accounts Office, SZ,
CPWD, Ministry o[censored]rban Development
"E" Wing, 1st Floor, Rajaji Bhavan, Chennai - 90
e-mail ID: [protected]@gmail.com
Phone : [protected]