Indian Railway Catering & Tourism Corporation [IRCTC] — Edr repudiate

I am writing to express my dissatisfaction and frustration regarding a recent train journey with EDR REPUDIATE, which was scheduled for 22/02/2024 on the 02139 from CSMT to Busawal.

Unfortunately, the train was delayed for more than three hours, causing significant inconvenience and disruption to my travel plans. This extended delay not only inconvenienced me personally but also reflects poorly on the reliability and punctuality of your services.

I understand that unforeseen circumstances can lead to delays; however, a delay of this magnitude without proper communication and efficient resolution measures is unacceptable. The lack of timely updates and transparency during the delay only added to the frustration of the passengers.

I expect a reliable and punctual service when choosing EDR REPUDIATE, and this experience has fallen significantly short of my expectations. I urge you to investigate the reasons behind this delay, provide a detailed explanation, and implement measures to prevent such occurrences in the future.

Additionally, I request compensation for the inconvenience caused, as outlined in your company's policies. This delay has resulted in extra expenses and wasted time that I believe should be addressed appropriately.

I appreciate your prompt attention to this matter and expect a timely and satisfactory resolution. Please acknowledge receipt of this complaint and provide information on the steps being taken to prevent similar issues in the future.