Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care
Indian Railway Catering & Tourism Corporation Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
8173
COMPLAINTS

Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care

Indian Railway Catering & Tourism Corporation Ltd.

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Address
9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
997
down
490

Phone:
Phone:
up
297
down
192

Mobile:
Mobile:
up
293
down
153

Fax:
Fax:
+91 11 2334 5400  

Additional info
IRCTC Help Contact Through
SMS HELP and send to 139

Train Time Table Enquiry:
SMS TIME to 139

PNR Enquiry:
SMS PNR to 139

Train Arrival Departure Enquiry:
SMS AD to 139

Train Seat Accommodation Enquiry:
SMS TRAIN to 139

Train Fare Enquiry:
SMS FARE to 139

Train PNR Status Enquiry Through Single Number:
Calling 139

View More Information...

Customer satisfaction rating
3%
Complaints
8173
Pending
0
Resolved
238
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Indian Railway Catering & Tourism Corporation [Irctc] — food not delivered, though it was prepaid

 Mushtaq Ahmed Siddiqui on Sep 23, 2019
I (Munib miya aged 68) and my wife (Hadisan aged 67) were on board 11016 kushinagar from gkp to ltt on 15.09.2019.
I had ordered a food in bhopal through e-catering with the payment done through internet banking. But the food was not delivered. When i tracked the ordered through e-catering website, it was showing that the food was delivered at 06:20 on 16.09.2019, whereas the train reached around 12:00.

Kindly resolve....
Complaint comments  Read comments [1]Complaint category Railways

Irctc — irctc regarding refund amount against ticket cancellation dated on 17/08/2019 :-

 Deepak Prakash Gaur on Sep 23, 2019
Dear team,

Please go through the below mail received from irctc regarding refund amount against ticket cancellation dated on 17/08/2019 :-

Dear customer,
We wish to inform you that, with reference to refund against pnr number null /irctc transaction id [protected], an amount of rs. 1820.49 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking: 12-aug-2019
Refund processing date: 16-aug-2019
Refund amount: 1820.49
Refund reference no: [protected]
Payment option...
Complaint comments  Read comments [1]Complaint category Railways

Irctc — refund not received for my train ticket - tdr filed on 10.08.2019 for the train diverted and not touching the boarding station

 brpiratla on Sep 23, 2019
On 19.05.2019 i have booked tickets vide pnr no. [protected] and paid rs. 2095.00. Due to the train diverted and not touching boarding station, i could not travel and filed tdr on 10.08.2019 vide registration no.[protected].

On 11.09.2019 at last the status of the refund shows : "refund approved by
Officer, payment under process", and until today nothing has moved and i am still waiting for the refund without any clue and information. I did not receive the refund amount as at 23.09.2019.

The drama o[censored]pdating the enclosed sheet is going on since 10.08.2019...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — not delivered

 Venkatapraveen on Sep 22, 2019
I ordered for food through book a meal in irctc app, selected vijayawada place to serve food to our coach, and paid for the food ordered. Recieved many messages from irctc to serve food in time on to the coach. We didn't order for other food. Vijayawada came with no delay. But food is not served to our seat. Those # didn't send any message after that. We travelled without food. You take this matter as serious and give justice to us. Awaiting for your earliest reply. I condemned your service. Why you are cheating us. If not, you could have informed earlier that we are not supplying today. Call me...
Complaint comments  Read comments Complaint category Food

Indian Railway Catering & Tourism Corporation [Irctc] — tdr refund matter

 dinku74 on Sep 21, 2019
Sir/madam,

I have booked ticket vide pnr no.[protected] in jnrd puri spl (08957) from brga-puri on 13 july 2019 and pnr no.[protected] in puri jnrd spl (08958) from puri - brga on 14july 2019 for world famous "sunabhesha" of lord jagannath. But till 16.00 hrs of 13 july 2019 the spl train not arrived at brga station, so we have not boarded and subsequently file tdr and get refund of pnr no.[protected] and further inadvertently filed tdr of pnr no.[protected] at 7.48 hrs of 14july 2019 but this tdr was shows as repuidated.
So, i request you to kindly process the tdr again and refund...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — mobile verification & email verification

 karuna reddy99 on Sep 20, 2019
Dear sir,

I have registered with irctc just now with user name as ir1614 and i have received the mobile verification code as 416034. But nothing to my email id. Ca you please guide me on the following:

1) how to do mobile verification that is where to enter the mobile verification code
2) i did not receive any verification to my mail id karuna. [protected]@gmail.com

Kindly help me by resolving the above issues.

Thanks and regards
Karuna...
Complaint comments  Read comments Complaint category Other

Indian Railway Catering & Tourism Corporation [Irctc] — money deduct but ticket not booked. "pending from bank end" [Resolved]

 Kesavajureddi on Sep 20, 2019
Booking transaction id[protected]
Ransaction status pending from bank end
Sunday22sep 2019pending from bank end
Pnr number :
Reservation id: [protected]
Train no./name: 18645 / east coast expticket type: e-ticket
From: visakhapatnam (Vskp) 22 sep 2019 to: vijayawada jn (Bza) 22 sep 2019 00:00 hrs
Booking date: 19 sep 2019
Quota: generalclass: sl
Ticket charge: 679.17convenience fee: 17.7
Bank name: pay using bhim (Powered by hdfc bank) also accepts upi...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — reservation failed and amount debited from account

 shyboy on Sep 19, 2019
I was trying to book e ticket to jamnagar on irctc using my login id by choosing option for lower birth and the transaction failed showing lower birth option not available and reservation failed but the amount got debited from my account.

Sunday22sep 2019not booked
Transaction id: [protected]
Borivali (Bvi) jamnagar (Jam) transaction date: 16 sep 2019
Transaction amount: 1125.89payment status: amount received from bank
Failure reason: choice of atleast 1 lower berth not met

Train name: sau janata exptrain number: 19217
Boarding...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — re:tdr process ticket id:-4998667

 Sridhar Krishnamurthy on Sep 19, 2019
The train was over 4 hours late due to monsoon and so i could not travel and had to go back home.

I demand to escalate the matter as irctc is refusing to process my refund and i have received below response from irctc;

'your tdr requested against pnr no.[protected] has been forwarded to central railway on 07-aug-2016 19:20:01 hrs.

Your case was repudiated by central railway citing that“no edr has been fed against the particular pnr as party has travelled”....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — pnr number : 4816975755 reservation id : 100002019853375 ticket id:-4998639

 Sridhar Krishnamurthy on Sep 19, 2019
I booked udayan express to travel from pune to thane on 4sep.

I went to the station and was informed that udyan express is terminated at sholapur. This caused me a lot of inconveniences as i wasn't aware of this and moreover, irctc website allowed me to book this train pune to thane.

I am seeking a refund as it is not my fault but irctc is informing me that no refund possible.

Please reply urgently...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — not refunded tdr approved

 premchandjohary on Oct 1, 2019
I have filed two tdr one is at 10 Aug and other is at 12 Aug. Because of train cancelled both the time. TDR has been CR Registered also but I didn't get refund. Still its showing under process.

I have waited for the 45 days for refund but its still showing payment under process and there is not a single date mentioned when will I get refund. Please help me out for this problem.

Date : 12 Aug
PNR Number : [protected]Transaction ID : [protected]

Date : 10 Aug
PNR Number : [protected]Transaction ID : [protected]...
Complaint comments  Read comments Complaint category Travel & Vacations

Indian Railway Catering & Tourism Corporation [Irctc] — it says refund has been done for cancelled waiting list ticket. but money didn't get credited in my bank

 Prashant_KS on Sep 17, 2019
1) transaction id: [protected]
Pnr: [protected]
Journey: yesvantpur to bhubaneswar
Date of journey: 4th october 2019
Cancelled date: 12th september
Refund date: 16th september (Not refunded)
Booking amount: rs 2955.4
Refund amount: rs 2855.4 (Not refunded)

2) transaction id: [protected]
Pnr: [protected]
Journey: bhubaneswar to rourkela
Date of journey: 5th october 2019
Cancelled date: 12th september
Refund date: 16th september (Not refunded)
Booking amount: rs 760.4
Refund amount:...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — railway ticket booking

 Annes xavier on Sep 17, 2019
I attempted booking ticket for nizamuddin express on 15 september 2019. But it displayed an error and the operation failed, but money was deducted from my indian bank account, and i haven't received any refund yet (₹718). It's been 2 days since then. Why is it not refunded yet, please see through my issue
Train name: nizamuddin
Date of booking: 15/09/19
From : trivandrum
To: vasai road (Bsr)...
Complaint comments  Read comments [3]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — I did not receive refund after cancellation of ticket. [Resolved]

 [email protected] on Sep 17, 2019
I booked a ticket from ramganj mandi to jaipur from the payments app phonepe, the pnr of which was [protected]. The status of the reservation was pqwl4, due to which i cancelled the reservation and i was told to recieve a efund of ₹540/- into my bank account from which i paid for the ticket. Now i did not recieve the refund whereas the app sayd the fund has been credited to the account. I booked the ticket on 5 sep, thursday and cancelled it on 8 sep and the sad part is the app says i have recieved the refund which i did not.
Hereby i attach the screenshots of the app which show the refund...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — tdr refund not received

 manishmishra19 on Sep 15, 2019
Hi, tdr was filed on 25-jul-19 for train not touching the boarding station on journey date 27-jul-19. Pnr number [protected].
As per the online status tdr was approved on 6-aug-19 and pay order date is mentioned as 14-aug-19, but even then as of 15-sep-19, the refund is not yet credited to my account.

Tdr registration number:[protected]
Transaction number: [protected]...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — tdr rejected train was 8 hours late and passenger not travelled

 gupta_rajj on Sep 15, 2019
I booked ticket in train lichchavi exp 14005 for sunday, 8 sep, 2019 (Pnr: [protected]) from kanpur central to anand vihar terminal and the train was 8 hours late so i did not travel and filed tdr under reason "train late more than three hours and passenger not travelled".
But today i received a mail saying that your request has been repudiated. And the reason for rejection is given as "null".
Is this a joke for indian railways. Their trains are late more than 8 hours and my total journey was of 6 hours. It was a 3ac ticket which costed me rs 660. Now they have rejected the tdr request...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — valid tdr repudiate

 rahkarpm on Sep 15, 2019
I filed tdr via irctc as train was running late more than 10hrs, but tdr is rejected.
Pnr : [protected]
Doj : 24/07/2019

Train departure time : 20:30
Tdr registered time : 20:49 (Within time period of guidelines)
Tdr category : train running late by more than 3 hours, so passenger not travelled

Please address the mentioned issue, more details are in attached images....
Complaint comments  Read comments [2]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — ticket not booked but money deducted from account

 Bharatendu Mohanta on Sep 15, 2019
I tried to booked my train ticket in bbs duronto express (12282) on date 31 oct 19 but it was not booked but money deducted from my account amount of 1293.19 rupees. Details attached with the attachment. On the transaction history it was reflected that amount received from bank. And also i check in my account statement it was reflect same. Transaction id is [protected]....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — tdr filed not getting refund neither I can check status with zonal railway

 Karthik Subhash on Sep 15, 2019
My train got diverted and we didn't traveled in it and i filed a tdr within 24 hr.
In tdr history its showing, but when i check refund status with zonal railway while checking it says "file don't exist".

Its been more than a month, i am notable to know refund is processing or not

The journey was for august 5th 2019 in mangala ldweep express (12617) and our (3 sleeper seats) reservation was from aluva to kalyan...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — caution: confirmed ticket become waitlisted pnr: 4263629745

 Gopu_r on Sep 14, 2019
Please be careful while booking tatkal ticket online. Railways won't take in-charge since online booking is handled by irctc and not concerned with indian railways (As per what they says, on inquiring at 139). For tatkal, it is better to book directly in indian railway and avoid irctc. Their after-booking customer service is very horrible. The app shows different status.

Please check the attached screenshots which showed cnf when i completed payment and confirmed booking, which changed to wl after 15 minutes of booking.

Pnr: [protected]...
Complaint comments  Read comments Complaint category Railways

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