Indian Railway Catering & Tourism Corporation [IRCTC] — irctc refund

Refund not credited to my account.

Dear customer,
We wish to inform you that, with reference to refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 2430.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:27-mar-2020
Refund processing date:03-apr-2020
Refund amount:2430.0
Refund reference no:zp5a08c7fe315f6
Payment option used : credit & debit cards / net banking / wallet (Powered by zaakpay)

Normally the banks take time to process refund in
(I) for net - banking/wallets/cash cards transaction: 3-4 business days,
(Ii) for credit card/debit card transaction: 6-7 business days

You can also view status through “ticket refund history” under my transaction tab in your irctc profile after login at www.irctc.co.in.

For any further assistance please feel free to contact us at our customer care no.:[protected],[protected]Language: hindi and english).., customer care email: [protected]@irctc.co.in.
*this is an auto generated mail. Please do not reply.*

—
Warm regards,
Customer care
Irctc ltd.