Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear sir/ madam
This is with regards to my irctc payment made for ticket booking on date 11-jan 2019 for amount of rs. 1904.39 and rs.1904.39 (Two times). The ticket booking was through my irctc sbi credit card for with i have received the transaction number as below :
1. For 1st debit of rs. 1904.39 having ref :[protected] arn 74661709014901149424040
2. For 2nd debit of rs. 1904.39 having ref :[protected] arn 74661709014901149428900
Till date i haven’t received the payment for irctc. For the same irctc sbi credit card is charging me late fee and interest amounting to rs. 15, 190/-

This issue is already raised through irctc call center and mails, and always got a reply that same is not claimed by irctc. The transaction amount requested by irctc from sbi credit card is on 14th jan 2019, where, irctc has got credited in their bank account.

Further, the login id of irctc account is : vikaskankariya

Name of the applicant : vikas kankariya

I request your good self to look into the details above and issue the refund for the failed transaction along with the interest amount.

I also received a call for my previous compliant, they are already accepted that the money is not refunded but they are not paid me for that. I request you to make a direct payment to my sbi credit card having number for which the details of sbi credit card number is [protected].

This strategy they have to follow because they every time state while booking the train tickets that if wrong debited then they will repay back to same account. Then why they are not make the payments.

Regards,
Vikas kankariya.

I tried to book a train ticket from MMCT to NDLS on 3rd April 2020 in irctc website through payment gateway PHONPE (According to passbook: one97 communications l) but transaction failed (Ticket not booked) but money was debited from dena bank account, but still not refunded.
Please look into this matter immediately.

I have filed my tdr regarding the train not diverted after consulting with an irctc customer support agent as my train is not reaching my boarding station that is udalkachar but my tdr was repudiated and I didn't got any refund

My name is p.prasanth aditya from garividi i am from vizianagaram district so i am requesting to you sir/madam. my train has been cancelled due to carona effect so please refund my amount so i am requesting to refund my amount please sir

I have booked a ticket from itarsi to kota Transaction ID: [protected] amount is paid but ticket in not booked and they are showing payment pending from bank end . i want to book another ticket so either refund me or book that ticket transaction date 10.04.2020 train no 14816 date of boarding 2 may 2020

Dear sir,
I had cancelled my tickets on 18-jan 2020 &
One other date-27 jan 2020 tickets cancelled automatically due to lockdown (Corona virus).
While tracking the refund status shows account_closed.

1.
Transaction id: [protected]
Pnr: [protected]
Train no./name: 11015 / kushinagar exp
Transaction date: 27 mar 2020
Refund status: account_closed
Cancellation/refund id: [protected]
Refundamount: 3840.0

2.
Transaction id: [protected]
Pnr: [protected]
Train no./name: 11015 / kushinagar exp
Transaction date: 18 jan 2020
Refund status: account_closed
Cancellation/refund id: [protected]
Refund amount: 1040.0

My problem is i have done the payment from my axis bank now that account is closed due to some reason so i requested irctc to please deposit my amount on my sbi bank,

Account information
Name - rashmi chaurasiya
Account no.-[protected]
Branch - vile parle west

I have called them 8-9 times for my refund but i never got any satisfactory answer from there customer care even i sent them mails also. But no responce.

Thank you

Rashmi jagdish chaurasiya
Mob: [protected]
[protected]@gmail.com
Vile parle (W)
Mumbai 400056

Sir mera ticket 27march ko cancell ho gay tha lekin uska refund amount abhi tak account me credit nahy hua jjiska PNR no. [protected]

Sir
Plz arrange my account

I Would like to inform you that my Ticket was cancelled on 27th March, But I Didn't Received My Amount Yet.

Kindly look into the issue and Refund my Amount ASAP.

PFA of Ticket for Your Reference

Sir,
I informed you that against 1st pnr number [protected] on date[protected] due to which, could not travelled because train late more than three hours, then tdr filled and 2nd pnr number [protected] on date[protected] due to which, could not travelled because train late more than three hours and then tdr filled & 3rd pnr [protected] on date[protected] due to which, could not travelled because ticket in rac after chart preparation and then tdr filled & 4th pnr [protected] on date[protected] due to which, could not travelled because train late more than three hours and then tdr filled & 5th pnr number [protected] on date[protected], i have travelled on its ticket.
So. I further request you that i made 5 tickets my own irctc users & email id in the date[protected],[protected],[protected],[protected] so as, these four tickets has been tdr filled and i could have travelled on fifth ticket on date[protected].
Please further informed you that i have all proof as so, i have not travelled on that ticket as has been filled for tdr.
Please refund my all amount so very great full for you.
Replied from railway that i have travelled but i have not travelled that pnr as so proof i have 4th ticket inside 7 days of same name so i have travelled on 5th ticket as details above email.
Dinesh kumar shukla
Mob. [protected]
Email id. Dinesh. [protected]@gmail.com

Hi, i have my level best. My user id is blocked and since past 3 months i am following irctc but as usual very irresponsible and not responding. Inspite of giving adhaar card neither they are activating my irctc user id nor they cancelling my etickets which i mailed them to [protected]@irctc.co.in

I have sent multiple emails and called customer care multiple times but not getting help from anywhere. My user id for irctc is "vijay9967".

Registered mail id at irctc is "[protected]@yahoo.com"

Please help to cancel my etickets.

This is regarding the ticket booked on 8th march on irctc website which got failed while booking. But even though the amount from bank account was deducted of rs. 2561.8 and i didn't got my refund back.

I have been following up with the bank and irctc for past 1 month for this refund but i have been told that the request has been forwarded to concern department. But i have not yet recieved my refund yet.

Below are my details for transaction:
User id : pangamko
Transaction id: transaction id: [protected]
Transaction date: 8 mar 2020
Transaction amount: 2561.8

Kindly assist me in getting my refund as i am not able to get any response from irctc.

I have had booked 2 tickets on 22nd march and 23 march.
But both of the trains were cancelled due to covid-19 outbreak.

But i still haven't received the refund amount on my account.
If you could please let me know by when should i expect the credit.

The deatails of both the tickets are below.

Ticket of 23march:
Transaction id: [protected]

Pnr: [protected]

Train no./name: 12246 / duronto express

Transaction date: 23 mar 2020

Yesvantpur jn (Ypr) howrah jn (Hwh)

Cancellation/refund id: [protected]

Booking amount: 3590.4

Refund date: 24 mar 2020

Boarding station: yesvantpur jn (Ypr)

Reservation upto: howrah jn (Hwh)

Ticket type: e-ticket

Quota: general

Refund details: amount credited to bank with reference no. 75503720086039157624570

Ticket of 22 march

Transaction id: [protected]

Pnr: [protected]

Train no./name: 12246 / duronto express

Transaction date: 23 mar 2020

Yesvantpur jn (Ypr) howrah jn (Hwh)

Cancellation/refund id: [protected]

Booking amount: 3590.4

Refund date: 24 mar 2020

Boarding station: yesvantpur jn (Ypr)

Reservation upto: howrah jn (Hwh)

Ticket type: e-ticket

Quota: general

Refund details: amount credited to bank with reference no. [protected]

I booked a railway ticket from irctc.on 10 mar 2020 I cancelled that ticket which pnr no - [protected].
Irctc not send me refund amount from 10 mar 2020.
When I call him they ask for mail him.when I mail him he give reply my refund is in process.they are not send my refund amount after 1 month.
Please check this sir and send me refund amount.

Hi,
I have cancelled my 3 tickets but amount not credited in my account. Its showing sent to bank from 13 days.
Please see the cancelled tickets details for your reference.

1- tuesday23jun 2020cancelled
Transaction id: [protected]pnr: [protected]
Train no./name: 14257 / k v exptransaction date: 23 mar 2020
Rae bareli jn (Rbl) new delhi (Ndls) refund status: sent_to_bank
Cancellation/refund id: [protected]bank name: credit & debit cards / net banking / wallet / upi (Powered by hdfc)
Booking amount: 1855.4refund amount: 1440.0

2- wednesday24jun 2020cancelled
Transaction id: [protected]pnr: [protected]
Train no./name: 12445 / uttar s krantitransaction date: 23 mar 2020
New delhi (Ndls) shmata vd katra (Svdk) refund status: sent_to_bank
Cancellation/refund id: [protected]bank name: credit & debit cards / net banking / wallet / upi (Powered by hdfc)
Booking amount: 4197.36refund amount: 1700.0

3-sunday28jun 2020cancelled
Transaction id: [protected]pnr: [protected]
Train no./name: 12920 / malwa expresstransaction date: 23 mar 2020
Shmata vd katra (Svdk) new delhi (Ndls) refund status: sent_to_bank
Cancellation/refund id: [protected]bank name: credit & debit cards / net banking / wallet / upi (Powered by hdfc)
Booking amount: 4197.36refund amount: 1700.0

I booked tickets in january for "to and fro" journey on 12th april and 14th april 2020 respectively. Due to the outbreak of coronavirus, irctc cancelled tickets. I received refund initiated mail for both the tickets. But i received refund money in my account on 31st march for 14th april ticket only. After waiting for 5 days with no doubt of anything pending from bank side, i am making a complaint against irctc to irctc for not refunding my money for journey date 12th april 2020. Kindly refund back my money.

I had booked a ticket for my wife from ltt to bsb dated 31/03/2020 bearing pnr no :- [protected] but due to covid19 & total lockdown announced by shri. Narendra modiji the bookings were cancelled.

On 27th i received a sms stating that the refund has been initiated & it would reflect in my account in next 3-4 days. But it's almost 9 days now but still not received the refund as well as no proper response on email or twitter.

Transaction id :- [protected]

Only ticket id's & a transaction id are provided but no solution as to by when i will be receiving the amount!!

Please refund asap!!

Amount refund

IRCTC verification code not received

Hi, I booked a ticket using Irctc website on Apr3 2020. I can see that money has been debited from my bank account but the booking seems to be pending with status "Pending from bank end".

Booking transaction ID : [protected]

Could you please help