Indian Railway Catering & Tourism Corporation [IRCTC] — Irctc ticket not generated but amount deducted

Address:Surat, Gujarat, 395007
Website:www.irctc.co.in

I purchased 2 tickets online from surat to bikaner by train no 14708 ranakpur express on 30-9-16 at around 11am. i used my debit card of axis bank from-where a sum of rs. inr1204.5 is debited on 30-9-16 at 11:02am info:pur/irctc apin/newdelhi//seq no[protected]as per sms recieved in my mobile no.[protected]). but i found neither any ticket nor any booking history.
Axis bank a/c no.[protected]
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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I have received my IRCTC SBI credit card but not received yet my subha yatra user id and password. please send me user id or password

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