Indian Railway Catering & Tourism Corporation [IRCTC] — refund for failed transaction

I was trying to book tatkal ticket in shatabdi train no. 12014 on 16/06/2018 from ludhiana to new delhi incidentally amount of rs.1800/- was deducted from my account and ticket was not booked due to failed transaction. It is regrettable that despite my complaint dated 20/07/2018 & 03/08/2018 to gateway bank razorpay and irctc i have not received refund of rs.1800/- neither irctc or razorpay replied my complaint till date. I have read on website that irctc working for 24/7 to solve complaint what is the fun for long working. Now it seems that neither irctc or razorpay are not interested to refund my money. Of rs1800/- now i compelled to move to consumer courts to get the refund of rs.1800/- along with interest @ 18%. The detail of transaction is ad under

(1). Bank ref i/d: rfnd_aomb0v6fg7whn2
(2). Refund i/d. [protected]
(3) bank. Razorpay

Regards : sunil gupta