Indian Railway Catering & Tourism Corporation [IRCTC] — Refund for the cancelled train

Website:

new delhi

I had booked a train ticket from delhi to jammu tawi journey date 22nd feb 2016 against the prno [protected] and the tranction no is [protected] and the train no is 14645 shalimar express the ticket was purchased on line but unfortunbately the train got cancelled because of jat agetation in haryana i got the sms on my regesterd mobile no and it was mentioned on the railway web site in the cancelled train list on 22nd feb 2016 and it is still on the wab site of railway when i try to contact irctc for my refund the answer was that the zonal railway did not update there system and it was telecasted on air by the government of india that the refund for the cancelled trains on the mentionbed dates the refund will be credeted to there respective acounts and no3w they denying to give the refund now may i request for your intervention for the same

Thanks and regards
Kapil kumar bali
Kapil.[protected]@rediffmail.com
mobile no [protected]