Indian Railway Catering & Tourism Corporation [IRCTC] — To get TDR Refund

Address: 22/126, 22-BLOCK, WEST PATEL NAGAR, NEW DELHI-110008

I had booked an e-ticket on IRCTC to travel from NEW DELHI TO MATHURA on 25/02/2025, but the train was delayed by more than 3hours and I had to take another train to travel on the same day. So I filed for TDR for the refund of the first train ticket I had booked. It has been more than 110days since the TDR was filed but I haven't received any refund, even though I had constantly calling IRCTC and Railway helpline (139) and even i raised 3 times E-Query as directed by IRCTC then also my issue didn't resolved, in that e-query they just sending one link about TDR refund and they mentioning issue resolved, I attached my TDR refund status PDF below. Here are the details of the ticket, please help with the refund.

PNR Number: [protected]
Booked On:[protected]
Date Of Journey: 25/02/2025
Class: SL
No of Passenger : 04
Train No: 11906
Train Name: HSX AGC EXP
Ticket Type: E-ticket from IRCTC MOBILE APP
From Station: NEW DELHI (NDLS)
To Station: MATHURA JN (MTJ)
Ticket Charge: Rs 580
IRCTC Zone: NOTH CENTRAL RAILWAY
TDR Refund Status: FOR PAYMENT TO ZONAL RAILWAY TRAFFIC ACCOUNT
Reason For TDR: Train Late More Than Three Hours and Passenger Not Traveled
TDR Filing Date: 25/02/2025 04:00

Regards,
PRASANNA A
Mobile no - [protected]