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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

www.irctc.co.in

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Updated: Jun 6, 2026

Complaints 10883

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1838

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9045

So far, so good. Indian Railway Catering & Tourism Corporation [IRCTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indian Railway Catering & Tourism Corporation [IRCTC] will keep up the work and continue to help more customers with their concerns even better 🤝

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 2

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I have tried to book a tatkal ticket from Jodhpur to Bangalore in this process money has been deducted from my account by ticket not confirmed when I requested for refund they initiated one refund but I have tried twice and there are two succesful transaction so i request you to look in to the matter and resolve it...

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I deposited 1250 INR in IRCTC E Wallet through mobile app, the money got deducted from my account but it is not reflecting in the app ....

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Address: A/P PLOT NO 171 BHIKAMCHAND JAIN

Address: 171, B.J.Nagar, Jalgaon, Maharashtra
Website: [protected]@gmail.com

Sir, i have booked 6 III tier AC tickets online on 25.08.25 (today) from Pune to Jalgaon by Maharashtra Express, Train no 11039 for 25th Oct. 2025. Sir at the time of booking the status of available births were 52 births. I opted for at least two lower births for my parents having their age 87 & 79 yrs respectively, but after payment...

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Dear Sir/Mam I was trying to register on IRCTC but after filling all the details I get this error "Mobile number is already registered" every time. I bought new sim card just 5 or 6 days back and this is the first time I am trying to register myself on IRCTC with this number. After contacting IRCTC customer care through email they told me that this number is already registered on name of Shubham Moses Rangaa so you cannot register...

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I have try to deposit amount to IRCTC wallet but the money was debited from account but it was not reflected in my IRCTC wallet.
in transaction tab it is showing like the transaction was failed.
IRCTC wallet transaction ID: [protected]...

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I booked a Tatkal ticket on 10 August 2025 for train 12401 / KOTA DDN AC Express from Delhi (Hazrat Nizamuddin) to Dehradun when 2–3 seats were shown as available. After payment, my ticket showed TQWL, though availability still showed seats. This indicates a technical glitch, forcing me to cancel the ticket. ₹175 was deducted from my refund despite the fault being on your side.

Kindly process a full refund and acknowledge this complaint.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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I have booked a ticket on AUG 1, 2025. But my ticket have not confirmed and i cancelled my ticket. it was done on Railone app. payment was done by debit card. irctc is showing it refunded but my bank account did not show any.
Bookking PNR: [protected]
Refund ID [protected]
Refund Date5 Aug 2025
Refund StatusREFUNDED
Bank NameSuperApp Mobile PG
Reference No20250806
Travel Insurance Refund...

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Dear IRCTC Customer Care,
I travelled from Chennai to Salem on 30th July and had pre-booked vegetarian food through your catering service. The meal served included idly and vada.
Unfortunately, both items were of extremely poor quality:
The vada was spoiled, had a foul smell, and tasted rotten. I felt nauseated after just one bite.
The idly was hard and inedible, seemingly made from old batter or previously cooked...

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I pay IRCTC e wallet balance Rs. 10, 000 from my Google pay, the money was delivered but not showing in my IRCTC e wallet account. So, IRCTC refund my money that was paid by me....

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I Have booked a return Journey from Chennai to Coimbatore on 13.07.2025 in Train no: 12695 vide PNR [protected]. I am aged 76 yrs and my co-passenger is 73 yrs.
Due to fire near Arokonam in Chennai Coimbatore route most of the train are cancelled or delayed start.
This train no: 12695 scheduled to start at 15.20, started from Chennai @21.03 hrs.
Due to cancellation most train, there was heavy crowd and since we are senior...

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Address: Indrayani Nagar, Pune

Rs 3400 was deposited in IRCTC E-wallet with Transaction ID [protected] on 26th June 2025. This particular transaction is showing 'Failed' in IRCTC ewallet deposit History but amount deducted from my SBI account. I have deposited through Gpay (SBI) and their it showing successfully (UPI Transaction ID[protected].
Request for refund....

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I am writing to formally request a review of my TDR refund claim which was recently rejected. Below are the details of my booking and the TDR:

PNR Number: [protected]
Train Number & Name: AVANTIKA EXP (12961)
Date of Journey: 20th Jun 2025
Scheduled Departure Time: 21 Jun 2025 | 21:24
TDR Filing Time: 21 Jun 2025 | 10:50AM
Reason for TDR: Train running late by more than 3 hours; passenger...

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Address: 22/126, 22-BLOCK, WEST PATEL NAGAR, NEW DELHI-110008

I had booked an e-ticket on IRCTC to travel from NEW DELHI TO MATHURA on 25/02/2025, but the train was delayed by more than 3hours and I had to take another train to travel on the same day. So I filed for TDR for the refund of the first train ticket I had booked. It has been more than 110days since the TDR was filed but I haven't received any refund, even though I had constantly calling IRCTC and Railway helpline (139) and even i raised 3...

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I am A Puja Rao, Not able to create IRCTC account.
After filling all the required fields I am getting error Message "Unable to perform this transaction. Please try again."
I have tried to create account more then 50 times since 12.06.2025....

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Dear Sir,
While doing IRCTC e-Wallet Topup/ Deposit of Rs. 400, on 13-June-2025 via BHIM UPI app, the UPI app is showing Successful Transaction But IRCTC is showing Failed Transaction.

Screenshots Attached
Kindly provide the refund for the same....

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I was trying to login to IRCTC Account network issue

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Rs 1000/- was deposited in irctc E-wallet with transaction id [protected] from upi ref no:[protected]. this perticular transaction is showing "failed" in irctc statement. copies attached. please solve this as soon as possible....

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Dear Mam/Sir,

I'm Pradeep Narapuram, I'm unable to register my new mobile number ([protected]) to IRCTC user id - pnarkumar. I get a message saying that the number is already registered with another account. I request you to kindly look into this matter and help me out here.

Thanks and Regards
PradeepKumar Narapuram...

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I have provided screenshots here.
Transaction ID: [protected]
Please initiate refund process asap...

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I have booked ticket from Khurda road JN (KUR) to Srikakulam road (CHE) due delay of train by more than three hours i am unable to travel so i filed TDR to refund my amount but haven't received till now. please look into it.
PNR status:[protected]
Date of journey:06/01/2025...

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