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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

www.irctc.co.in

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Updated: Feb 26, 2026

Complaints 10878

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1837

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So far, so good. Indian Railway Catering & Tourism Corporation [IRCTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indian Railway Catering & Tourism Corporation [IRCTC] will keep up the work and continue to help more customers with their concerns even better 🤝

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 2

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I booked a Tatkal ticket on 10 August 2025 for train 12401 / KOTA DDN AC Express from Delhi (Hazrat Nizamuddin) to Dehradun when 2–3 seats were shown as available. After payment, my ticket showed TQWL, though availability still showed seats. This indicates a technical glitch, forcing me to cancel the ticket. ₹175 was deducted from my refund despite the fault being on your side.

Kindly process a full refund and acknowledge this complaint.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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I have booked a ticket on AUG 1, 2025. But my ticket have not confirmed and i cancelled my ticket. it was done on Railone app. payment was done by debit card. irctc is showing it refunded but my bank account did not show any.
Bookking PNR: [protected]
Refund ID [protected]
Refund Date5 Aug 2025
Refund StatusREFUNDED
Bank NameSuperApp Mobile PG
Reference No20250806
Travel Insurance Refund...

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Dear IRCTC Customer Care,
I travelled from Chennai to Salem on 30th July and had pre-booked vegetarian food through your catering service. The meal served included idly and vada.
Unfortunately, both items were of extremely poor quality:
The vada was spoiled, had a foul smell, and tasted rotten. I felt nauseated after just one bite.
The idly was hard and inedible, seemingly made from old batter or previously cooked...

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I pay IRCTC e wallet balance Rs. 10, 000 from my Google pay, the money was delivered but not showing in my IRCTC e wallet account. So, IRCTC refund my money that was paid by me....

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I Have booked a return Journey from Chennai to Coimbatore on 13.07.2025 in Train no: 12695 vide PNR [protected]. I am aged 76 yrs and my co-passenger is 73 yrs.
Due to fire near Arokonam in Chennai Coimbatore route most of the train are cancelled or delayed start.
This train no: 12695 scheduled to start at 15.20, started from Chennai @21.03 hrs.
Due to cancellation most train, there was heavy crowd and since we are senior...

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Address: Indrayani Nagar, Pune

Rs 3400 was deposited in IRCTC E-wallet with Transaction ID [protected] on 26th June 2025. This particular transaction is showing 'Failed' in IRCTC ewallet deposit History but amount deducted from my SBI account. I have deposited through Gpay (SBI) and their it showing successfully (UPI Transaction ID[protected].
Request for refund....

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I am writing to formally request a review of my TDR refund claim which was recently rejected. Below are the details of my booking and the TDR:

PNR Number: [protected]
Train Number & Name: AVANTIKA EXP (12961)
Date of Journey: 20th Jun 2025
Scheduled Departure Time: 21 Jun 2025 | 21:24
TDR Filing Time: 21 Jun 2025 | 10:50AM
Reason for TDR: Train running late by more than 3 hours; passenger...

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Address: 22/126, 22-BLOCK, WEST PATEL NAGAR, NEW DELHI-110008

I had booked an e-ticket on IRCTC to travel from NEW DELHI TO MATHURA on 25/02/2025, but the train was delayed by more than 3hours and I had to take another train to travel on the same day. So I filed for TDR for the refund of the first train ticket I had booked. It has been more than 110days since the TDR was filed but I haven't received any refund, even though I had constantly calling IRCTC and Railway helpline (139) and even i raised 3...

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I am A Puja Rao, Not able to create IRCTC account.
After filling all the required fields I am getting error Message "Unable to perform this transaction. Please try again."
I have tried to create account more then 50 times since 12.06.2025....

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Dear Sir,
While doing IRCTC e-Wallet Topup/ Deposit of Rs. 400, on 13-June-2025 via BHIM UPI app, the UPI app is showing Successful Transaction But IRCTC is showing Failed Transaction.

Screenshots Attached
Kindly provide the refund for the same....

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I was trying to login to IRCTC Account network issue

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Rs 1000/- was deposited in irctc E-wallet with transaction id [protected] from upi ref no:[protected]. this perticular transaction is showing "failed" in irctc statement. copies attached. please solve this as soon as possible....

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Dear Mam/Sir,

I'm Pradeep Narapuram, I'm unable to register my new mobile number ([protected]) to IRCTC user id - pnarkumar. I get a message saying that the number is already registered with another account. I request you to kindly look into this matter and help me out here.

Thanks and Regards
PradeepKumar Narapuram...

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I have provided screenshots here.
Transaction ID: [protected]
Please initiate refund process asap...

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I have booked ticket from Khurda road JN (KUR) to Srikakulam road (CHE) due delay of train by more than three hours i am unable to travel so i filed TDR to refund my amount but haven't received till now. please look into it.
PNR status:[protected]
Date of journey:06/01/2025...

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I tried to book tatkal ticket but a message "No seat available : Transaction dropped" appears after payment option. Will i get refund ?...

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I had done transaction for irctc E wallet on 25.05.2025, but account has been debited and UPI transaction also showing successful but my e wallet has not been credited yet. details of transaction are as follows:

user id- khushreet2350
date of transaction- 25.05.2025
transaction id[protected]
amount- Rs 4500
registered mail id- [protected]@outlook.com...

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My irctc account always shows me unable to login or deactivated account
I cant book tickets
Even iam unable open a new one...

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Address: Prayagraj Uttar Pradesh

I am writing to formally request a review of my TDR refund claim which was recently rejected. Below are the details of my booking and the TDR:

PNR Number: [Your PNR Number]
Train Number & Name: [Train Number and Name]
Date of Journey: 11th May 2025
Scheduled Departure Time: [Scheduled Departure Time]
TDR Filing Time: 11th May 2025 at 7:54 PM
Reason for TDR: Train running late by more than...

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I didn't get refund for the failed transaction while recharging my IRCTC e-wallet....

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