Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care
Indian Railway Catering & Tourism Corporation Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
7897
COMPLAINTS

Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care

Indian Railway Catering & Tourism Corporation Ltd.

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Address
9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
992
down
482

Phone:
Phone:
up
293
down
191

Mobile:
Mobile:
up
292
down
152

Fax:
Fax:
+91 11 2334 5400  

Additional info
IRCTC Help Contact Through
SMS HELP and send to 139

Train Time Table Enquiry:
SMS TIME to 139

PNR Enquiry:
SMS PNR to 139

Train Arrival Departure Enquiry:
SMS AD to 139

Train Seat Accommodation Enquiry:
SMS TRAIN to 139

Train Fare Enquiry:
SMS FARE to 139

Train PNR Status Enquiry Through Single Number:
Calling 139

View More Information...

Customer satisfaction rating
3%
Complaints
7897
Pending
0
Resolved
222
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Railway Catering & Tourism Corporation [IRCTC] related photos (1910)

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Indian Railway Catering & Tourism Corporation [Irctc] — refund of cancelled tickets

 Neelam Gogoi on Jun 17, 2019
Dear Sir,
On 4th May, I booked 4 tickets from Namrup to Guwahati of 26.05.2019 and 4 return tickets of the same dated 29.05.2019.
I cancelled all the tickets on 23.05.2019 but I have not received any refund amount for the tickets till now.
I inquired about the issue multiple times with the customer care executives with all the relevant documents however no accountability have been shown from their end.

Kindly look into the matter and intervene as required. The necessary documents have been hereby enclosed.

Thanks & Regards,

N....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — money debited but ticket not booked

 parasmistry on Jun 17, 2019
Hello,
Today I booked a ticket from Hyderabad to Kalyan and paid via Google pay. Amount Rs 1545 was debited from my account but ticket wasnt booked. The transaction status shows 'Pending from Bank end'.
I have attached the relevant screenshots.
Here are the details
UPI transaction ID :[protected]
IRCTC transaction ID : [protected]
Transaction date : 17/06/2019
Please help....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — refund issues

 Shameer4001 on Jun 17, 2019
Had booked train tkt through Irctc app on 17 JUNE 2019 in tatkal quota made payment through Mobiqwik payment gateway through Zaakpay but due to seat unavailability tkt did not booked but payment deducted through SBI debit card still today payment not refunded in my bank account . In irctc app it show amount refunded to bank account . Below are details shown in irctc app
S
Refund Amount-Rs 3100
Bank reference id-
Refund status-Amount credited to bank
Refund id-[protected]

But still amount not credited in my account
Kindly......
Complaint comments  Read comments Complaint category Travel Agents

Indian Railway Catering & Tourism Corporation [Irctc] — money debited but ticket not booked. status is pending from bank

 Haseeb U on Jun 16, 2019
Hi I Tried to book a ticket from IRCTC app on 16th June via the IRCTC App.

I used Citibank credit card to make payment of Rs.4907.94. Money was debited from Card but the status of the transaction is mentioned as "Pending from Bank End" and the ticket is also not Booked.

Please arrange for a refund of the amount.

Reservation ID : [protected].

I have also attached the screenshot....
Complaint comments  Read comments Complaint category Travel & Vacations

Indian Railway Catering & Tourism Corporation [Irctc] — booking confirmation not done

 Brajeswar Dey on Jun 14, 2019
I have booked room at Chandigarh station on 13/06/19 for 24 hours as source destination.my payment is done, but I don't have got any confirmation email or message to the subject.I have booked double bed room vide my pnr number, authentication is done but I don't have got any booking letter in my pnr number
Please refresh the page or refund the amount in a/c
Id mail:. [email protected]

Regards...
Complaint comments  Read comments [1]Complaint category Other

Indian Railway Catering & Tourism Corporation [Irctc] — refund amount of cancelled tickets

 Sunnyjain9 on Jun 14, 2019
I have still not received the refund amount which were confirmed by the irctc also via mail
Below are the detalis
Date of cancellation of E-Ticket/Date of failure of E-Ticket booking: 03-Jun-2019
Refund processing date: 06-Jun-2019
Refund amount: 6270.0
Refund reference no: [protected]
Payment Option used : Credit & Debit cards / UPI (Powered by IRCTC iPay)(MOBILE_PG)
Booking reference no: [protected]

Attaching screenshots also of the mail...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — no update on car registration 203190507255

 AmitKrBhagat on Jun 14, 2019
I had filed TDR on 11th May. The passengers didnt travel as the train was delayed for many many hours much more than 3 hours.
It has been more than a month still no refund. Can you please let me know why so delay in getting the refund.

PNR Number : [protected]
Also as i can check the status is same from 18th May, the status is 'SENT FOR OFFICERS APPROVAL'

Need your immediate attention on the same....
Complaint comments  Read comments [2]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — did not received reimbursement for flight cancellation

 Ketan Suley on Jun 14, 2019
Hi Team,

I had booked the ticket of Jet Airways from Indore to Bangalore via IRCTC APP but the flight was been cancelled. Below are the details for the same.

Passenger Name -- Ketan Suley
Date Of Journey[protected]
Depart Time -- 14:25
Arrive Time -- 15:45
Flight Name -- 9W 680
Route --IDR To PNQ
Class --Economy
Confirmation Code -- VCDMZH

I am asking for reimbursement to IRCTC from last 2 months but no progress has been made.

Regards,
Ketan Suley...
Complaint comments  Read comments [1]Complaint category Airlines

IRCTC — dirty bedding

 Anisha Pareek on Jun 14, 2019
I was travelling from new Delhi to Manduadih and was provided dirty bedding. It happens almost every time. Every time I have to get my bedding changed and still many times the ones I get are not clean. The train employees say that the packets are closed and it's not in their hands to check if the bedding is clean or not. They say that complaining about it to the authority is the only solution. I am complaining about this with the hope that my complaint gets attention and some action be taken so that the passengers do not have to face this inconvenience every time they travel by train....
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — cancelled e-ticket amount not yet refunded

 amogh sahoo on Jun 13, 2019
I have booked 3 tickets in irctc but all the tickets status remained in waiting list till the bording.I have also recieved a message from irctc that your amount will be refunded within 3-4days but I have not yet received.
pnr no.[protected]
train no.18645(EAST COAST EXP)
date of journey 27-05-19
boarding from HOWRAH to BRAHMAPUR
class of travel:3AC
no. of passengers:3
transaction id:[protected]
total amount of fare:₹2834
booked on 23-05-19
passenger name:
1.R.N.Sahu(M) age:47
2.Pratima Sahu age:37
3.Gauri...
Complaint comments  Read comments [1]Complaint category Credit Cards

Indian Railway Catering & Tourism Corporation [Irctc] — refund not credited into my account [Resolved]

 SWADHINDAS324 on Jun 13, 2019
On 20-may i have cancelled one ticket. Details are below
pnr no: [protected]
coach and seat no: a1-35
passenger name: manoj kumar das
booking date: 7-feb-2019
cancellation date: 20-may-2019
train: rajahmundry to hatia in 13352 dhanbad express
transaction id: [protected]

i have cancelled my ticket on 20-may.Still no refund credited to my account....
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — dinner provided in t.no 12414 pnr no 2163477570 foul smell in paneer and chapati

 Ramavtar Yadav Zahidhpur on Jun 12, 2019
R/sir we two passenger Jagphool m50 Ramavtarm55 boarded in tno.12414 pnr no [protected] S3/36, 37 boarded fm jammu tawi to REWARI. Before coming the JALLANDHAR rly station in running train IRCTC chap yelled khana we bought two khana rs 260/- rice chapati, dal, paneer.we asked bill but not given after washing hands when we start eating paneer it was khatta sour foul smelling roti useless, got vommitting after some time and you think what can be condition .I searched them but couldn't find them.They might got down at jullundhar.It is same to indian railways and min. Sh Piyush Goyal who is represents...
Complaint comments  Read comments Complaint category Food

Indian Railway Catering & Tourism Corporation [Irctc] — veg thali in puri - jodhpur 20813

 Pri767 on Jun 12, 2019
I am Traveling in Puri-Jodhpur SF, as usual a man came to take order and I ordered Veg Thali option was I wanted rotis and no rice he told ok and when he came to take money said 100 and one more person given 110 for Non veg Thali then I thought of searching for actual rates. I just want to say no passenger will die if pantry won't be there but these people are looting us kindly take strict action. M travelling in 3rd AC. I know it's not the matter of AC as food will be same for both AC and Non AC....
Complaint comments  Read comments Complaint category Food

Indian Railway Catering & Tourism Corporation [Irctc] — tdr didn't refund for train diverted and not reached to destination

 BhagatAmit on Jun 12, 2019
Passengers had trouble while traveling through Train, they got to know that train was diverted and not reaching to the destination station after boarding to the Train. Majority of them were senior citizens. They had to be dropped at another station in between and travel through the different train without reservation facing lots of troubles.
As a result of raising TDR for the same IRCTC denied to refund.
Below are the required information also attached the photo of the same.

Travel date: 18-Apr-2019
Cancellation ID: [protected]
PNR No: [protected]
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — not receiving email otp

 Dapsa Upadhyay on Jun 12, 2019
IRCTC — Mobile Verification Code NOT Received

88 bada bass thob osian jodhpur

Submit a Complaint
Dear Sir/Madam,

I am a Shubhyatra member.

The website is not sending mobile verification code on my gmail.id And, therefore I am not able to log-in into the IRCTC website.

Kindly check and resolve as soon as possible, as I have to take printouts of my booked tickets and make another online booking.

Thanks & Regards,
dilip...
Complaint comments  Read comments [1]Complaint category Car Driving Schools

IRCTC — no refund my waiting ticket money

 Amit gaund on Jun 12, 2019
Dear Team.
I m book 5 Tickets in 2nd Ac Birth thru app.
But only 2 Tickets are Rac sit confirmed 3 tickets is showing in wating list, then i m cancel all Tickets thru mobile App IRCTC, My All Tickets are cancal are not app is no any confirmation. Then i m agen check pnr number app is showing only one Rac Tickets is cancal.
2nd day i am agen check app he is showing Tickets is already canceled. But no any amount refunds sms is receive to me in my phone.
TT ALSO NOT ALLOW TO SEAT IN TRAIN 2ND AC BIRTH HE SAYS YOUS TICKETS ARE ALREADY CANCEL .BUT IRCTC CUSTOMER-CARE SEINER...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — refund not received even after almost 3 months

 swati910 on Jun 11, 2019
I had booked a ticket through IRCTC,
Here the train details
PNR: [protected]
Train No./Name: 12058 / NDLS JANSHTBDI
Transaction Date: 16 Apr 2019
CHANDIGARH ( CDG) NEW DELHI ( NDLS)
Booking Amount: 485.0
Refund Amount: 420.
I have still not received the refund for this, I have claimed it 5-6 type to IRCTC customer care email but they are not responding, I dont know what to do next
feeling helpless for this.
Its been more than 2 months.
even government website are not trustable these days.
I want my refund asap....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — regarding refund amount

 hari harishankar on Jun 11, 2019
Dear sir/Madam
I am booked tickets
1)PNR [protected] CSMT to MAS
Date of booking 12/05/19
2) PNR [protected] RU to CSMT
Date of booking 26/05/19
But both tickets are cancelled. Still now the refund amount is not credited in my account . I complained in [email protected] . I send all my bank account and debited pages also with marking of amount . Till to date. Not credited to my account so please kindly check and do the needful for my self....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — refund history not showing anything even after cancellation of tatkal waiting ticket

 Shubham Khess on Jun 10, 2019
On 9th june I booked tatkal ticket for H. Nizamuddin delhi From Bhopal on Bhopal Express via IRCTC RAIL CONNET App but unlikely i got Tatkal waiting so i cancelled the same at 9:28 pm of 10 june on IRCTC CONNECT APP approx 23 hrs before departure time I got refund also of of Rs. 880 after being deducted Rs. 120 as cancellation charge for PNR [protected] but in Refund history no Trasaction is showing neither in the App nor in the Website irctc after log in . Simce the Amount of refund is not yet credited in my account till now I am afraid that i will get my refund back on soon as i am in urgent need...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — quality of food & poor cleaning of washrooms in new delhi howrah rajdhani

 harish_md on Jun 9, 2019
Hello Sir

I was travelling from new delhi to howrah on 08/06/19 from new delhi to howrah through horah rajdhani express.. There is poor cleaning washrooms in train & quality of food is also poor. I am asking for egg curry but train staff says this is no available. No juice or any liquid juice provided by your staff during evening & moring breakfast. Quality of food is also poor like road type food. Please improve your quality of food. There is fowl smell from washrooms. Train staff not clean washroom during journey. Please do proper action on the boarded staff....
Complaint comments  Read comments [1]Complaint category Food

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