Indian Railway Catering & Tourism Corporation [IRCTC] — upper berths allocated to my parents with having age 87 and 79 respectively

Address: A/P PLOT NO 171 BHIKAMCHAND JAIN

Address: 171, B.J.Nagar, Jalgaon, Maharashtra
Website: [protected]@gmail.com

Sir, i have booked 6 III tier AC tickets online on 25.08.25 (today) from Pune to Jalgaon by Maharashtra Express, Train no 11039 for 25th Oct. 2025. Sir at the time of booking the status of available births were 52 births. I opted for at least two lower births for my parents having their age 87 & 79 yrs respectively, but after payment upper births were allotted to 05 out of my 06 bookings (including my parents) which is very inconvenient for them being a senior citizen & diabetic.

Sir, when nearly 52 births are available then why all was allotted upper births?
So kindly look into my matter and please at least allot two lower births to my parents, as lower births are still available. PNR: [protected]

With regards,
Nilesh Joshi
[protected]