Indian Railways — IRCTC - TDR Filed - Not refunded yet and repudiated with wrong reason

Hello Team,

I had booked a train ticket (PNR no - [protected]) for 17th June 2023 from Vskp to Rjy for the Train No: 20833 - Vande Bharat express. But the train has been rescheduled from 5.45 AM (Actual departure) to 11 :45 AM. So I had filed TDR before the train departure for the refund with the reason "Train Late More Than Three Hours and Passenger Not Travelled." . But still I haven't got my refund yet and when I check the refund status in . It is showing the wrong TDS status as CASE REPUDIATED with the reason - "TRAIN DIVERTED AND PASSENGER NOT TRAVELLED" .But you can check the train records on 17th June 2023 and you can find my attached documents as well like Booked train ticket, TDR request with the reason - "Train Late More Than Three Hours and Passenger Not Travelled." and the wrong refund status reason from railway end.

So please reopen the TDR and process the refund as soon as possible to my source/debited bank account. Let me know if you have any questions.Attached all the required documents. Please verify and reopen the TDR.

My mobile no [protected]

Thanks & Regards,
Praveen Kumar Salagramam.
DevOps Engineer
Mobile No : +91 [protected].
+5 photos
Was this information helpful?
No (0)
Yes (0)
Indian Railways customer support has been notified about the posted complaint.
Complaint comments 


Someone called me saying that the refund will be processed by redeeming a voucher to your bank account and asking me to do the process in call. Is this legitimate. Please look into this and forward to IRCTC to refund the amount directly to the debited account as IRCTC regularly does

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    Indian Railways
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Indian Railways Phone
    +91 11 2338 1213
    Indian Railways Address
    Rail Bhawan, Raisina Road, DL, India, New Delhi, Delhi, India - 110001
    View all Indian Railways contact information