Indian Railways — regarding clarification of rules for sharing of reserved upper berths during day time

Pnr no: [protected] & [protected]
Train no. & name: 19415 / adi svdk express
Date of journey: 13-jan-2020
Dear sir/mam,
My mother aged 63 years, my wife and two children are travelling in this train on lower birth seats 49, 52 and 55. On rest of the seats in same cabin and in adjacent cabin, a marwadi group is also travelling. They are misbehaving with my wife regarding seat sharing.

My question here is that " during day time, is there any rule for passengers on upper berths who occupy their upper birth by putting their bedsheets and also claim lower birth for seating? They are sleeping on upper births during the day and (As per railway rule) can sit on lower birth whenever they wish to. But a passenger at lower birth is made to sit on lower birth with the upper berthers the whole day. He/she has on claim on upper birth in daytime. Is this justifiable in any way?

Do the passenger alloted a lower berth has any claim on upper berth for unfolding legs during day time?
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Indian Railways customer support has been notified about the posted complaint.
Jan 14, 2020
Updated by naresh02525
T.T.E. of the train had not came in the coach for ticket verification till 10:00 PM. Then whom to complain, passenger being a female with two children and a female senior citizen?
Jan 14, 2020
Updated by naresh02525
In reply, Railway is suggesting to call on 139, or to contact GRP and T.T.E.
Then, sir, what is the need for recruiting T.T.E. in trains if he is unable to verify tickets and solve any issue. The T.T.E. who called me for reply of my query on my mobile told me that he was available in 1st AC. A female passenger with two kids and luggage should have gone through the full train in search of T.T.E. This is very disappointing action on part of Indian Railways.

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It was purple colour American tourister trolley beg it contains documents like voter ID &adhar books clothes n dry fruits

Ruchika Pandram's reply, Jan 16, 2020
I want my luggage at any cost

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