[Resolved] Indigo Airlines — Final settlement request for delayed baggage IndiGo Flight 6E1461 dated 24 Dec 2025

Aggcon

Jan 22, 2026

Address: 1333 sec 28 Faridabad Haryana 121008

To,
The Customer Relations / Claims Department
IndiGo Airlines (InterGlobe Aviation Ltd.)
IndiGo Campus, 14th Floor, Tower C, Cyber City,
Gurugram – 122002, Haryana, India
Subject: Compensation Claim for Delayed Baggage – IndiGo Flight 6E 1461 (DEL–DXB) dated 24 December 2025
Dear Sir/Madam,
I, on behalf of Mr. Shaurya Aggarwal, hereby submit this formal claim for compensation pursuant to the delayed delivery of his checked in baggage on IndiGo Flight 6E 1461 from New Delhi (DEL) to Dubai (DXB) on 24 December 2025.
1. Passenger and Flight Details
• Passenger Name: Shaurya Aggarwal
• Passport No.: Z6654169
• Contact No.: +91 [protected]
• PNR: B9NWUQ
• Booking ID: NN7AIMK[protected]
• Baggage Details: Three (3) checked-in pieces; one (1) delayed
o Baggage Tag No.: 6E [protected]
o Sequence No.: 0183
o WorldTracer PIR Reference: DXB6E64081
2. Facts of the Case
1. Upon arrival at Dubai International Airport, only two (2) of the three (3) checked-in bags were delivered to the passenger.
2. The missing baggage remained untraceable from 24 December 2025 to 29 December 2025, notwithstanding repeated follow-ups and the filing of a manual Property Irregularity Report (PIR).
3. The baggage was eventually delivered on 29 December 2025, however, the delay resulted in substantial inconvenience, loss of time, mental stress, disruption of travel plans, and additional expenses for acquiring essential items during the interim period.
3. Legal Basis
1. Under Articles 17 and 22 of the Montreal Convention, 1999, the carrier is strictly liable for any damage caused by delay, loss, or mishandling of checked-in baggage during international carriage.
2. Pursuant to Article 22(2), passengers are entitled to compensation up to 1, 288 Special Drawing Rights (SDRs) per passenger, irrespective of subsequent delivery of the baggage.
3. At the current exchange rate, 1 SDR ≈ ₹125 INR, making 1, 288 SDRs approximately ₹1, 61, 000–₹1, 62, 000 INR.
4. In addition to the statutory entitlement, reasonable expenses incurred by the passenger due to the delayed baggage are recoverable under the Montreal Convention. These include purchases of essential clothing, toiletries, and other necessary items during the period of delay.
4. Compensation Claim
In light of the above, we hereby formally claim compensation of 1, 288 SDRs (≈ ₹1, 62, 000 INR) for the delayed and mishandled baggage. We also request reimbursement of reasonable expenses incurred due to the delay, in accordance with the Montreal Convention and applicable regulations.
5. Request for Action
You are requested to:
1. Acknowledge liability for the delay and mishandling of baggage.
2. Initiate payment of the claimed compensation and reimbursement of reasonable expenses in SDR or INR equivalent within 7 (seven) days from the date of this communication.
Failure to process this claim within the stipulated period may necessitate escalation to aviation regulatory authorities and consumer protection forums, while reserving all rights of the passenger under applicable law.
Sincerely,
Mrs. Neelu Paliwal
(Representative for Mr. Shaurya Aggarwal)
Contact: +91 [protected]
Email: [protected]@gmail.com

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Jan 22, 2026

Complaint marked as Resolved

It is not resolved... Dear Sir/Madam, This is with reference to your response denying compensation for the delayed delivery of checked-in baggage pertaining to IndiGo Flight 6E 1461 dated 24 December 2025. While we acknowledge the eventual delivery of the baggage on 29 December 2025, we regret to note that the denial of compensation is contrary to the settled legal position under the Montreal Convention, 1999, which clearly recognizes airline liability for damage occasioned by delay in the carriage of checked-in baggage, irrespective of subsequent delivery. The passenger was deprived of the use of his belongings for a period of five (5) days during international travel, resulting in unavoidable expenditure on essential clothing and personal items, as well as significant inconvenience, stress, and disruption. Such damage is compensable under Articles 17 and 22 of the Montreal Convention and constitutes deficiency in service under the Consumer Protection Act, 2019. Without prejudice to the passenger’s statutory right to claim compensation up to 1, 288 SDRs, and in a bona fide effort to resolve the matter amicably, we are willing to settle the claim for a consolidated amount of ₹1, 00, 000 (Rupees One Lakh only) towards: Reimbursement of reasonable expenses incurred due to baggage delay; Compensation for mental harassment and inconvenience; and Costs incurred in pursuing the claim. This settlement offer is made as a final opportunity to resolve the matter without recourse to regulatory escalation and consumer dispute proceedings. In the absence of a favourable response within 7 days from receipt of this communication, we shall be constrained to initiate appropriate proceedings before the Consumer Disputes Redressal Commission and lodge a formal complaint with the Directorate General of Civil Aviation, at your sole risk as to costs and consequences. We trust IndiGo will reconsider its position and resolve the matter in a fair and lawful manner. Sincerely, Mrs. Neelu Paliwal (Representative for Mr. Shaurya Aggarwal) Contact: +91 9810075155 Email: [email protected]

IndiGo customer support has been notified about the posted complaint.