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IndiGo Complaints & Reviews

2.7
Updated: Jul 5, 2026
Complaints 5702
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2890
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IndiGo reviews & complaints page 5

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A
Abhishekvemas
Sep 13, 2022
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Refund on Cancellation

Address: 3-12 MGH colony, Gandhi Nagar, Chirala, AP, 523 155

I received this email for my trip

Greetings from IndiGo.

This is in reference to your booking under the PNR- MQ7H5Q

Your flight 6E 7072 from VGA to BLR on 30Aug2022 is cancelled due to operational reasons. Click on http://i9f.in/RwQNrLi22k to explore alternate flight or cancel and refund. Inconvenience caused is deeply regretted.

And I booked another flight, when I asked for Refund,...
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A
aswinrs18
from Kollam, Kerala
Sep 1, 2022
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Refund not received

Address: GURUGAON ,HARYANA

SIR my name is GireeshKumar S .On 9th march 2022 8 am I try to book a flight ticket on indigo using their own website but that time amount debited (rs 4729) but booking not get confirmed. In this case normally refund will be initiated but in my case they send me confirmed ticket ( pnr no- CLZ44Z ) after 24 hrs . At the same day ( 09 march 2022, 8.30am) i booked another ticket in that same flight and got ticket immediately. I contact indigo...
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T
tektok1982
Aug 26, 2022
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No Payment Failed notification resulting in $500 cost to customer

I had booked a return trip from Singapore to Chennai through the Indigo app. On making the payment, I received a message saying payment initiated. after that I received no emails or messages to indicate that the payment had failed. One week later when I checked, I was told that the payment had failed and it was my responsibility to call IndiGo within 24-48 hours to resolve the payment issue. The ticked had been cancelled and I had to rebook...
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K
Kunwar Ayush
from Mumbai, Maharashtra
Aug 20, 2022
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Travel certificate

I booked air ticket in indigo. I lost my boarding pass and i need to submit it in office. So i am trying to apply for travel certificate from indigo air lines. So this complaint is about that.
I am trying to request for travel certificate but it is showing error: please enter correct email address. I tries many mail ids, but showing the same. Please provide me a travel certificate.
Booking reference : EHUTGL and JP2C2D
Email...
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S
sdhinakaran62
Aug 19, 2022
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Refund amount not reached my account

I canceled my flight tickets on 5 th august. I didn't get my refund amount to my account. I already sent mail to customer.[protected]@goindigo.in,
but no response for 5 days.
PNR : YK59JY...
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T
tomzrh
Aug 17, 2022
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Price dropped after booking

Dear Sir or Madame,

on the 26JUL2022 I have booked an international flight with INDIGO from COK to Male – for 2 PAX for 29.900INR.

Now, the same flights (since 5 days) are available with Indigo for just 17.000 INR. INDIGO is justifying this price jump with “dynamic pricing”. As a customer I am feeling deceived as we are being overpriced by almost 13.000INR – which is a lot of money. As a low-cost carrier...
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N
Nithyamenezes
Aug 15, 2022
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Fake Job Offer and charged Interview fees, training fees, file processing fees

Address: Gurgaon-122002, Haryana , India
Website: Quicker Jobs

Hi my name is Nithya Menezes from Kodagu - karnataka.

I found a job offer for Staff Nurse in Indigo at Mysore - Airport.

When I applied for that job, a lady called Nisha approached me asked me to transfer the amount 2, 501 for interview processing .

Then later she arranged a call from a person claiming, he is the duty doctor and took my interview .

Once after my interview, she came...
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V
Varsha1396
from Hyderabad, Andhra Pradesh
Aug 13, 2022
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Missing Baggage

Website: goindigo.in

My parents and relative were flying via Indigo Airlines from Hyderabad to Gaya via Kolkata (flight 6E-664/7177) in the early hours of today. However, to their despair they came to know that their baggage has been left at Kolkata due to Overload issues along with a few other co-passengers' luggage. Our family was headed to Gaya to perform Ceremonial activities of ancestors during which the incident has happened. The airlines have without informing...
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Z
Zaheed Lokhandwala
Aug 12, 2022
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Flight and baggage delay

Dear Sir/Ma'am,

I Mr. Zaheed Lokhandwala travelled with Indigo flight no. 6E6463 on 12th August 2022 from Mumbai T2 to Bangalore along with my parents and wife. This email is to make 2 complaints:
1. Delay of our flight by about an hour 15 minutes.
2. On reaching Bangalore airport to our dismay we found that our luggage was not loaded from Bombay and the concerned representatives here informed us that the baggage...
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M
Maahiaabha
from Jaipur, Rajasthan
Jul 22, 2022
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Gst invoice not available

I have booked a flight from Goibibo for Mumbai to Jaipur dated 6 oct 2022 pnr number QJ91MY
But I haven’t received my gst invoice
I have also gone through indigo website there also it showing error
Please give my gst invoice
Mobile number [protected]
Email :[protected]@gmail.com...
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IndiGo - Transaction Initiated but NO Booking Reference and NO Ticket Itinerary Received (Mohammad Basir Mohammad Idris) for AED 935 Payment (17.07.22 Flight)

Dear Sir,

Please do not forget to refund below amount within 5-7 working days as we did not receive the Booking Reference and Ticket Itinerary during the time of booking on my email for Mohammad Basir Mohammad Idris.

For almost 2 hours,...
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D
debasis1973
from Raipur, Chhattisgarh
Jul 15, 2022
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Deprived free seat and forced to buy seat through web check-in

PNR: DNJ4GW
Flight : 6E 405
From: Bengaluru To: Raipur
Date: 08 July 2022
Seat : 33 D

My concerns
I was informed that, due to covid situation, online (web checkin) has been mandatory. Following this rule, while I was attempting web check in on 07th July, I didn't have the option of choosing a free seat and print my boarding card. Infact, I was forced to pay INR 230 to select a seat before...
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Debasmita Datta
Jul 12, 2022
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Flight ticket cancellation- Refund due to medical emergency

Address: Bangaon Motiganj Sahapara West Bengal

Sir/Ma'am,
I booked a flight for my family members due to my PhD admission in IIT. Now we have flight on 16th July & return flight of my family members on 20th July. Unfortunately one of them ( my uncle) faced an accident and his rib cage got fractured and as per doctor's suggestions he can't travel within 1month. PNR no- BHWIPY ( Ahmadabad to Kolkata) on 20th July. And as my mother can't travel alone, so i had to reschedule her flight...
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N
Nishajaleel
Jul 5, 2022
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I lost my old passport, IPad and some other documents

I lost my iPad, old passport and some documents at Indigo airline on 04.07.2022 flight no. 6E 5336 Seat no. 16C and Arrival time is 17:45 in TRV Airport. please handover my property...
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S
Starr lord
Jun 25, 2022
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Food quality

Ate chicken junglee sandwich and paneer sandwich in flight from Srinagar to Delhi (flight name:6E 216) which caused extreme food poisoning. This is absolutely unacceptable and would have been totally avoided if the staff did regular food quality checks.This shows how little indigo staff care about customers and are more for gaining easy money....
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M
mr.tiger
from SAHARANPUR, Uttar Pradesh
Jun 25, 2022
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Lost my passport and never got it back

Address: Gurugram
Website: www.goindigo.in

My passport was in my bag when I boarded the flight. It was NOT in my bad when I landed in Delhi.

The flight PNR number was WWB63G. It was a flight from Bangalore to Delhi.

My Passport number was: N0201361

I am attaching a few copies also....
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R
rutvikb
from Mumbai, Maharashtra
May 2, 2022
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Shashank Maharana online fraud of INR 135,215 under pretext of booking flight tickets

Address: Toronto, Ontario, Canada

I am a resident of Toronto, Ontario. Before relocating to Canada, I lived in Bandra, Mumbai. Shashank and I have been friends on Facebook since 2012. He used to message me on Facebook Messenger sometimes and we used to exchange a few general messages. During these conversations, he told me that he works at Interglobe Enterprises (Indigo Airlines) as an Airport Operations and Customer Service representative (AOCS), and he could help me get...
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G
Georgios
Apr 30, 2022
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Payment went through - Did not receive PNR, confirmation, or itinerary

Hello,
Today (30/4/2022) I booked a flight from AUH to Coimbatore on 02/06/2022.

The payment has gone through.

I have received a transaction ID: X0NpwrJpkUKmug-TrqM1fQ, but I have not received a PNR or a confirmation email.

Getting hold of customer service has been very challenging!

I am waiting for the resolution of this issue ASAP....
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H
Hiljul
Apr 29, 2022
Sep 30, 2023
This thread was updated on Sep 30, 2023
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Fraud /scam

Address: Gurgaon

I m priya from Jalandhar few days back I got a call from Indigo airlines tht is hr mahi Sharma ..she said she is from Indigo nd my cv is selected for data entry job she said you have to pay 2100 for the interview I refused to pay after tht she said I will send you Google test nd then you pay i said ok I do tht after tht she said you have to pay now i paid them then telephonic interview is conducted nd I cleared it then they asked me the security...
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R
rajeevginodia
from Kolkata, West Bengal
Apr 28, 2022
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Left prayer beads in airplane

Address: P 395, Purna Das Road, Kolkata 700029

Flight 6E 282 from delhi to kolkata on 28 April 2022
Seat 1A - Rajeev Ginodia

This is not really a complaint but a request for help to locate something I lost on flight due to my own fault.
Today I travelled on the above flight which landed at Kolkata around 11, 45 am.
I left a small black cloth pouch (about 3 inch by 3 inch) with a zipper contains my prayer beads (rudraksh mala). It may have been found...
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