[Resolved]  Indigo Airlines — Request for Full Refund Flight Cancellation by Airline (PNR: R2VURL)

Address: Upper Ground Floor, Thapar House, Gate No. 2, Western Wing, 124 Janpath, New Delhi – 110001, India

Dear Team,

I had booked a direct flight from Bangalore to Ayodhya for travel on 10 April 2026, with PNR: R2VURL, well in advance.
However, on 29 January, I received an email informing me that the flight has been cancelled by the airline. I was offered two options:

A full refund, or
An alternative flight with a layover of more than 6 hours at Hyderabad.

As the alternate option was not suitable, I have selected the cancellation and refund option.
I kindly request you to initiate the full refund at the earliest and confirm the same.

Thank you for your support. I look forward to your prompt assistance.

Thanks,
Alok Chandra
Contact:+91-[protected]
Email: [protected]@gmail.com
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Feb 16, 2026
Complaint marked as Resolved 
Issue resolved by airlines
IndiGo customer support has been notified about the posted complaint.
 
1 Comment

Comments

It happened to me in another way. Indigo changed my booking to another date without informing me. But I was supposed to travel on that particular date. I cancelled the booking and travelled on another airline flight. They said “customer feedback is important” but when a customer face an issue, they are unable to solve it. Indigo employees are not organized and their telephone IVR system is corrupted. Their WhatsApp Account is inactive. If they do not improve their services, one day they will fall.

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