Indigo Airlines — full deduction of my booking amount

Address:

Pune, Maharashtra, 411014

I booked for two adults online from pune to lucknow for 27.9.17 through cleartrip trip id [protected] on 9.9.17 by payment of rs.7994/- booking ref. Tyjzjc. Due to severe injury to my lt. Knee on 13th, i was in severe pain. Hence i cancelled my booking as advised by orthopaedic surgeon on 17th. I received a mail from cleartrip on 21st that refund has been processed a refund of rs.0. My booking mail from [protected]@easemytrip.com clearly mentioned cancellation charges:easemytrip fee rs.250/person/sector & airline:before4 hours of departure chargesrs.3000/-.
We are senior citizens & i am a retired professional.
Total deduction of rs.7994/-for cancellation due to unforeseen medical conditions is rediculous, unjustified & virtually amounts to cheating of senior citizens& that too requested ten days in advance.
I request for deduction of genuine amount & refund of the balance to my bank account at the earliest.
Dr. Chadha m:[protected]/e:omprakash. [protected]@gmail.com