[Resolved] Indigo Airlines — regarding money refund

MUNESH GAUTAM

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Hi,
I (Munesh gautam) booked a ticket from new delhi to bangalore by indigo 6e 2134 flight on 25 december 2018. While i was paying by axis net banking then it went to billdesk cc avenue and after it came back to indigo site it showed a message saying transaction not successful. After some time i got a message by axis bank tht my amount is deducted and i did not get my ticket. So sir/mam please tell how will i get my money..??
I’m attaching a photo of amount generate slip by cc avenue for ur reference

Regards
Munesh gautam
Mob - [protected]

+1 photos

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Oct 28, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2018

IndiGo Customer Care's response Hi Munesh,

We understand your concern. Kindly allow us sometime to get this checked from our end.

Regards,
IndiGo Team

Verified Support

Sep 19, 2018

IndiGo Customer Care's response Hi Munesh,

With reference to your post, we would like to confirm that the payment under CC Avenue reference number[protected] was received by us however, the PNR could not be generated from the said transaction. Thus, the refund for the amount of INR 4800.00 has been processed from our end to the account used for the transaction and amount will reflect in your account within 4-5 working days.

Regards,
IndiGo Team