[Resolved] Indigo Airlines — request for refund | |||
I booked 3 ticket Chenani to udaipur 18 Jul actually I want to travel on 18 Jun by mistakely booked on 18 Jul. I dint noticed when I came to airport then only I notice. I request executive to cancel the ticket they ask me to easemytrip, I contact to easemy trip they are telling that indigo airline detucted Rs 3500 as a cancellation charge then convenience charges Rs 250after deduct this amount you will get refund Rs 600.as a human I done mistake I agree its my fault. Yesterday I booked 1 ticket spicejet chennai to ahmedabad 12.40 pm flight ticket. instead of 22.10pm flight then I contact to customer service I inform every thing by mistake I booked. after that I send mail to spicejet they refund full amount to me.I recieved mail from spicejet you contact to cleartrip I spoke with cleartrip.today I recieved email from cleartrip full amount has been refunded to your account It will be credited in 3 or 5 working days Really I feel very very happy, but in your side still 1 month available for travel date Itry to cancelled ticket 1 month before they are telling me you will receive Rs 600 amount only, I request you to give me the best option for cancel other... Was this information helpful? | |||
Jul 23, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Jun 22, 2018 IndiGo Customer Care's response Hi, We understand your concern. We would like to inform you that cancellation policy is designed in a way so as to give our customers the freedom to cancel their travel plans according to their own convenience, exigencies can occur at any point of time. Therefore, we allow our passengers the flexibility to cancel or reschedule a reservation up to 2 hours prior to the scheduled departure time. Also, if the same could have been shared with us in stipulated time period then we would have been offered you refund for the reservation for an alternate correct booking. However, you may cancel and rebook with applicable charges. Regards, IndiGo Team | |||
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