[Resolved]  Indigo Airlines — single alone seat assigned to 6 year child along with parents at different location

Address:New Delhi, Delhi

When i have gone for check in, it has been found three seats have already assigned. All are on middle and at different locations. We are three family members and booked the tickets at the same time. It is ridiculous to find three different seats at different locations. How the airline allocate 6 year child single seat at different location. Have travelled in other airlines like jet airways, air india, air asia, however no air line has shown such stupidity. It's absolute callousness which the airline has shown. Tomorrow is the travel date in 6e 206 from ccu to del. The pnr is ftdnnz.
Was this information helpful?
No (0)
Yes (0)
Nov 24, 2018
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Oct 24, 2018
IndiGo Customer Care's response
Hi,

With reference to your post, we would like to inform you that the seats are allocated on first come first serve basis, which can be selected anytime after making the booking. This may be the reason due to which our passengers may find certain seats blocked while selecting the seats online. We sincerely hope that you will see this matter in the right spirit.

Regards,
IndiGo Team
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IndiGo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    5608
    Pending
    14
    Resolved
    2885
    IndiGo Phone
    +91 12 4435 2500
    IndiGo Address
    Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
    View all IndiGo contact information