[Resolved]  Indigo Airlines — unprofessional customer service of indigo airlines

Address:

411060

I am ujjval jain. I had booked 5 air tickets from pune to goa on 1 march 2020 through make my trip which is scheduled for 17 march 2020 at 12:30 am. My pnr number is gkw8wt.
We were to fly today but because of the ongoing scenario of corona virus we decided to postpone the trip. We have been trying all the customer care numbers since morning, tried to get help from the website but in vain. The call doesn't connect and by any chance if it connects then nobody comes on line for assistance after waiting for more than half an hour also. The website asks to modify the booking but when i am entering the details it doesn't allow me to modify anything, there's no online assistance too. I want to change my travel dates and the website is asking for money not less than rs.23000/- why am i being asked to pay such a hefty amount. Had it been a normal scenario, i would have understood that i am changing my dates on my wish so i am bound to pay it but due to coronavirus cases increasing day by day on such a fast pace i am forced to change my travel dates and it is not my wish.
I even thought of cancelling my booking for today as i see no point in paying so much, but the refund amount is rs.0/-

We are travelling with a 3 year old child. I hope you understand the risks involved. Also, section 144 is imposed in our city; malls, multiplexes and schools are shut since the past 3 days, retail markets are shut. The police and army personnel (Pune airport is a defence airport) are sending people back and asking to avoid unnecessary travel. Corona cases in pune are now the highest in maharashtra whereas maharashtra has the highest number of cases in india.
I think at least we should be able to reach you for assistance somehow.
I don't think you should show this cruel behaviour when you know what problem the world is suffering from.
It's not my personal choice to cancel or postpone my trip.
Either i should be allowed to cancel it with full refund or i should be able to change the dates without giving change of date charges.
This is like taking advantage of the situation when one cannot do anything but suffer the harassment caused. I have wasted the whole day in trying to contact indigo.
I demand full refund on the cancellation of my tickets.
Ps: my return flight from goa to pune was with spicejet on 20th march and they have shifted my ticket free of cost without any date change / difference of fare charges (New travel date is 24th april). We expected the same amount o[censored]nderstanding and kindness from indigo.