Indraprastha Gas Limited [IGL] — domestic gas line

Address:

New Delhi, Delhi, 110063

To
The indra prastha gas ltd.
Dear sir / madam,
Please note that i, saurabh singhal, habitat of jk apartment flat no. 58, 3rd floor, a-3 paschim vihar new delhi -63 have applied for domestic gas connection to your esteemed organization. But after applying for the same i am really disappointed with the services from your end.
Your our service engineer mr. Vijender sukhla (Contact no. [protected]) & mr. Jash karan informed me that the gas line will be active in one week however the customer care informed me that the service engineer is telling lie and it will minimum 1 months and maximum 4 months. But kindly be informed till date no action have been taken to active my line neither by the service engineer nor by the customer care. Even the service engineers have never bothered to visit the site. I have given reminder number of times but it results into a blame game scenario between the service engineer & the customer care instead of taking any active action for an emergency service like gas connection.
Now i am really frustrated and mentally harassed with this unexpected dilly-dallying attitude of your renown organization and have informed to remove the installed gas line immediately without any further delay. Stop payment against my cheque no 000032 of hdfc bank have already been done.
But i am very surprised and kindly informing you with full of griefs that your staffs are showing a very casual attitude to even uninstall the same.
So i would kindly request you to expedite and arrange to perform the uninstallation process and to complete the same by 21 days from the date of receiving this mail letter. Otherwise i would be bound to knock the door of consumer court as well as legal court for solution of the same.
Hope you understand the situation and will arrange to take necessary action on war-footing basis. Your immediate action in this regard will be highly appreciated.
Thanks & regards,
Saurabh singhal
Mob: [protected]