Indraprastha Gas Limited [IGL] — Grievances regarding poor service of IGL representatives and contractors against TFT status pending in r/o your BP No

Dear Sir/Madam,

I would like to file a grievance against non issue of domestic gas connection. I am literally frustrated now, since I applied for IGL Gas pipeline connection in October 2021 for my house hold domestic use, IGL did feasibility check & passed then they raised payment order and I made full payment of Rs 7000/- upfront. Within a month they connected pipe & meter in my house however even after constantly follow ups I didn't get any proper revert from any of your executive and everyone is trying to transfer their responsibility to another person and shared a multiple no's with me and ask me to connect with this person every time which is of no use as they always said we will do this by next week and the same sentence I have had by everyone since last more than a year.

I get only meter and pipe fitting in my home. But the supply had not been connected so for. There is almost IGL pipeline in my sector in Dwarka, there are couple of buildings in my lane are left, if there any new house being buildt, they are delivering connection there but despite many mails, calls to customer care, no action has been taken yet.
I can't understand where the problem is and my TFT status is pending. If right now I am facing so many problems when the connection is not even installed however I made full payment to IGL after their feasibility inspection they passed, then what will happen when I will get some problems later, as I feel gas is emergency connection? I am very much disappointed by the IGL service. Request to do the needful immediately and connect the line to main line beneath my building and start supply to my house and oblige.

Thanks & Regards,
Applicant: -BP- [protected]