Indraprastha Gas Limited [IGL] — misbehavior by staff and refusal to give complaint register

Address:	110009
Website:	--

I had visited the cng station located at model town - chhatrasal stadium on the evening of[protected]. The cng station has put up notes that paytm application is not working. This is the situation for the last many days.

Several people enquiring about paytm from the dispensing staff were replied that facility of paytm was not available. It repeatedly and everyday causes a long queue and the per vehicle time due to cash dispensation or card payment increases many fold causing serious inconvenience to customers.

Then even the receipts for the same are not issued by the staff due to pressure of the rush.

Since the paytm application was out of order i went to the station office and talked to manager sonu tiwari sitting at the desk.
He informed that their tab with paytm facility was out of order for last several days and would take more time for repairs.

I demanded the complaint register to register my complaint and bring it to notice of igl office.
However to my surprise the manager mr sonu tiwari rudely refused to provide the complaint book stating the same would not be provided since it has been told that the devise is out or order and gone for repairs.
On my insistence for complaint book which is the right of a customer he told that talk to anybody but the complaint book will not be provided. All this while mr tiwari maintained a smirk smile on his face asking me to anything i wanted but he will not provide the complaint book.

I then called the allottee of cng station mr jm arora informing him about the situation and the misbehavior of his staff while also refusing to provide the complaint book. He was also notified about the visual display of the smirk and smile displayed by mr sonu tiwari on his face all the while and pointedly showing to other staff sitting in the office thus causing annoyance to me with such indecent behaviour nothing short of provoking the customer to be display publicly the annoyance.
In the same spirit i informed col arora to reign in the visually displayed idiotic behaviour of his staff and ask him to provide me the complaint book to note down the problem and this incident.

Although col arora was helpful and understanding on but expressed his reservation on my stating his staff to be behaving idiotically. I apologized to col arora taking respect of his age and service background. However would like to bring to his notice that how would he feel if such behavior was directed towards him by somebody. He would then be the first one to give all his advises on discipline which is essence of army life.
I had diluted my stand in face of respect to him but would he stand up on the face of misbehavior with customer against his employee. For him the person is a manager with respect but perhaps there is no dignity of the person towards whom this "idiotic" behavior (Defined as — insanely irresponsible) of his employee or so called responsible manager is directed.

To top it all the manager mr sonu tiwari even offered to unofficially provide facility of paytm if requested. My reply to him was why accord this special preference to me when all the customers are suffering and also why not make this so called unofficial facility to be informed to their dispensing staff who could have informed the same to the customers causing relief to them.

Anyways with the intervention of mr arora the manager mr sonu tiwari reluctantly handed over the complaint book to me (After searching in the entire office showing it to be misplaced) and i made a note of the complaint in the book on[protected] at 7.25 pm.

Please inform me how the complaint is being addressed and the response of the people involved in the incident.
I am available to respond further if required but would certain wait a reasonable time for a response from your end. I shall not let this matter pass by till responded suitably and problem addressed about the behavior of the staff at model town / chhatrasal statium cng pump.

To lend clarity, this complaint is not about facility of paytm not being provided but about misbehavior of the staff towards the customers mistakenly thinking that they can escape with anything irresponsible they do.

If not responded within a reasonable time this matter would then be tweeted and escalated to ministry of petroleum & natural gas and also put in social media and public domain to make the public aware of such acts so that next time a suitable response is invoked by them at the site itself.

My name contact no is available on the complaint made by me in the cng pump complaint book on[protected] at 7.25pm.

Regards... And awaiting your reply

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