Indraprastha Gas Limited [IGL] — outstanding bill issue - bp no.[protected] - balwant singh

Ravinder Tangri

from Mumbai, Maharashtra

Address:

110075

Outstanding bill issue - bp no.[protected] - balwant singh - previous bill of rs.2315/- already paid off on 18th mar 2018; now the previous bill still unaccounted and another bill of 2450/- is generated which was last week for rs.2400/-!!! My calls remained unanswered... I wont pay any bill unless your records are reconciled and you give me a call/resolve this impending issue - update may be given at cell#[protected] or [protected] and email: [protected]@gmail.com

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Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.

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Comments

Shashi.vinayanand

from Noida, Uttar Pradesh

Have applied for a connection in December 2017 and the payment was debited from my account in 7th Jan 2018. It's been more than 90 days now, have been complaining about this lot of times and have not received any reply. It's still not installed
Please help
Address is B-100 Sharda Puri New Delhi 110015

[email protected]

from Chennai, Tamil Nadu

My BP No. [protected]. I received a bill from IGL for my above BP No. for Rs. 113.39 as minimum charges being zero consumption as their meter reader reported zero consumption as he reported same meter reading on 28th May 2018 as of the previous meter reading.

I raised this issue immediately on 19th Jun and reported that the bill sent is incorrect as on the day of the said meter reading i.e. on 28 May 2018, the house was locked and it was not possible to take the meter reading. On my complaint, the CCE on the line provided me a number and asked me to take the photograph of the meter and send it as whats app on the said number so that correct bill will be generated. I did the same and send the picture of meter to customer care as well as to the said whatsapp number on 20th June 2018.

Since then, I am continuously following this issue but unable to get it resolved and still waiting for the correct bill. The customer care team is so pathetic and does not even understand the concern properly. Also there is no complaint escalation matrix where we can contact to get resolution of complaint.

Yogesh Gupta
[protected]