[Resolved]  Infibeam — Amount not refunded after cancelling the order

Address:

Bangalore, Karnataka

I had placed an order for 'Panasonic EH-KA81 Hair Styler Hair Straightener ' vide order number[protected]sub-order number[protected] on Infibeam.com. I had paid the sum of Rs. 2, 617 using my Citibank Reward Points on 24-May-2014. They cancelled the order citing lack of inventory. However they have not refunded the amount till date. They sent an email on 18-Jun-2014 stating they have initiated a refund and it would take 5-7 business days to reflect in my card. When I responded to them on 6-Jul-2014 that I have not received any payment, they kept repeating that they have initiated a refund. After numerous emails, they stated on 7-Sep-2014 that they had initiated payment on 26-Jul-2014 with Payment id 25400984. I contacted Citibank at least 4 times to check on the payment status and I kept an eye on my monthly statement to see if the reward pPoints have been added. But nothing so far has been initiated by Infibeam. I believe Infibeam department that is concerned with refunds processing is a big cheat! They lie and do not keep up the commitment. Infibeam management team is inept to not take any action on consumer complaints. I have reported my grievance to Cyber Crime Police Station, Bangalore and would move to consumer court if no action is seen.