Infibeam — Non delivery of inside unit AC

Address:	Thiruvananthapuram, Kerala, 695033
Website:	infibeam.com

I have purchased from Infibeam.com Blue Star 5HW18SA1 1.5 Ton 5 Star Split Air Conditioner, Multicolor 5HW18SATX216V06108. The company has delivered the inside unit for 3 Star Invertor AC Unit instead of 5 Star Split Air Conditioner Unit. The first delivery date was on 30th July 2016 and we have paid the full amount for this product. The complaint material was returned to the company on 28th August 2016 and the company has told that the correct material will be provided to us within 28 days. But we have not yet received the material and it has been two months we are waiting for the product of Inside Unit 5 Star Split Air Condition and they are not providing the material to us. On 29 September 2016 we have received the message as Your Infibeam shipment with Order ID 28530637 is shipped via Bluedart_Surface with tracking ID [protected] and it will be delivered to us in 8-10 business days and till now we have not yet received the product.
Their details are given below

TIN No: [protected]
CST TIN No: [protected]
Order Id: 18905688
Suborder Id: 28530637
Invoice Date: 14 July 2016
Invoice No: DT[protected]

The complained material has been returned back to the Infibeam.com and the courier details are given below:
Courier Company: GATI
Docket Number:[protected]
Ref No: 28530637
Pickup Requested Date: 22 August 2016
Pickup Slip Number: 60082

We are kindly requesting you to take necessary actions against the company and please provide the correct material of Inside Unit of 5 Star Split Air Condition as soon as possible.

Company Address:
INFIBEAM
NSI Infinium Pvt Ltd. Sector
18 Udyog Vihar
Ph IV Gurgaon Gurgaon - 122015
Hariyana

The complainant Address:
Sanoj Kumar S S
Kamala Nivas
Brigade Lane
Vikas Bhavan P.O
Thiruvananthapuram - 695033
Kerala
E-mail ID: [protected]@gmail.com
Mobile: [protected]