Infrastructure Development Finance Company [IDFC] — Redemption of IDFC Long term infrastructure bonds - Tranche 2

On 02-Feb-2021, I have sent a mail to einward.[protected]@kfintech.com,
[protected]@idfcfirstbank.com asking for the procedure for redemption of "IDFC long term infrastructure bonds - Tranche 2" as the maturity date was on 21-Feb-2021.

On 05-Feb-2021, I got a automated reply with "Ref: IDFB/287654" as below:-

As I have changed my residence, I wrote a mail to them on 05-Feb-2021 as below:-

KINDLY NOTE THAT I HAVE ATTACHED SCAN COPY OF AADHAAR CARD and CANCELLED CHEQUE LEAF as a proof of current address and cancelled cheque to which the amount can be redeemed.
On 06-Feb-2021, I am again getting the automated message as below:-

On 06-Feb-2021, I have again sent a mail to them asking them to let me know which account number is registered and I also informed them that sending DD or Warrant to my old address is not advisable as I am not staying there. I requested them to do ECS /NEFT transfer to the my account which I mentioned in my mail to them (Account number I am not mentioning here for security purpose).

On 06-Feb-2021, I got the automated mail from them, this time with Reference number Ref : IDFB / 293058 as below:-


After the above mail, I receive any amount nor any communication from them on this subject. As now is 28-Feb-2021 (i.e. maturity date of 21-FEB-2021) is already passed, I don't know how I will get my money back.

kindly consider this as top most priority and resolve this issue as soon as possible. My email ID is saibaba.[protected]@gmail.com

I am attaching scan copy of my IDFC Tax saving bond and SBI cancelled cheque leaf for your quick reference.