[Resolved] Future Generali — Future Generali Care & Branch person cheated | |||
Details of the Complaint (Please type the full details of the complaint) I have received a SMS as its credited Rs.69373.23 to my account. But while i am surrender this policy i have asked your customer care people and as well your branch people regarding the policy surrender value, they said "you have paid 5 years (15000x5=75000), at present value it will come as Rs.75,300/- as per 8th Dec 2012 NAV". So that i surrender the policy. But there is a big gap of Rs.5600/- debited compare to what i have paid, please let me know and cross check once, and pay the remaining amount. As i have already paid my 5 years Premiums. after that i have get confirmation from your customer care & breach person after that only i surrender the policy. Other wise i would have waited till i set at least my money. Please cross check help me to get my money. Note: Before surrender this policy i called & discussed with the future generalli customer care, they told me i will get Rs.75,500/- around with out any surrender chargers, if required they cross check the recorded customer care conversation, after that when i visited branch they also told the same, after that only i have surrender the policy. I have approached insurance company & branch - they are unable to give the data, as what they communicated earlier, both people told me like back end team working on this surrender and they don't have any information. Here we have to note one point : customer care & branch don't have details but customer received SMS from bank as credited the above said amount in account. Complaint No:[protected] on 15/12/2012 (This complaint given after discussing with branch people, where as they don't have this surrender details, they only suggest me to call customer care, so i called and ask, they also said same thing like back end team working, that time i have asked the customer care executive to take this compliant and he gave this reference no) Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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Indiabulls Finance Centre, Tower 3, 6th Floor, Senapati Bapat Marg, Elphinstone (W), Mumbai, Maharashtra, India - 400013
View all Future Generali contact information
Dear Sir,
Subject: Policy no 00012329
This is with reference to your email dated December 23, 2012 regarding the captioned policy.
We are reassessing your case and we shall get back to you at the earliest.
We thank you for your patience and understanding and looking forward to your cooperation in this regards.
Assuring you of our best services.
Future Generali India Life Insurance Co. Ltd
Vinita Crasto - Customer Service Team
From: Srinivasa Rao Upputuri [mailto:[protected]@gmail.com]
Sent: Sunday, December 23, 2012 7:53 AM
To: GRO; HEAD OP; CUSTOMER CARE ( Future Generali )
Cc: complaints IRDA
Subject: Ref No:[protected]/[protected]/00012329 / CS / MIS /CL - Re:
'FutGen=131-874' Future Generali - Feedback
Hi,
Why you people sent courier to me, with the ref
no.[protected]/[protected]/00012329 / CS / MIS /CL (same mentioned in
subject), what is the use? all communications should here only, don't miss "[protected]@irda.gov.in<mailto:[protected]@irda.gov.in>".
More over you mentioned in it, "We sincerely apologize for inconvenience caused to you due to inaccurate information provided to you by our call center representative"
As per the above, my question is
* If your customer care people made mistake why should i bare
that? what ever they told me that amount only i am asking to pay (Rs.75, 300/-), that's the reason i surrender the policy other wise i would have wait till i get at-least my money. the same i am telling form the beginning.
* and one more point you wrote in that "Further we have
investigated the matter with our branch team and did not find any gaps in the information provided to you"
1. Is there any proof with you people? as your branch people
provided correct information to me, I have a proof which your branch person given print statement (hard copy) and round the amount on that paper.
2. Why are you not believing what i am saying? why are you believing only your branch person without any proof?
3. Before sending your latter (courier) - i have received 2 calls from you people and asking apologies for mistake, i am again telling i don't want any ones apologies, i want my money which i paid and what ever you people told me the surrender value of 8th Dec 2012, nothing more. Please don't irritate, unnecessarily calling and asking apologies and sending such couriers.
Finally i can say one thing, mistake is from your side, accept and pay as per communicated by you customer care & branch people.
I feel very bad, the way you people are covering your mistakes & for choosing future geanralli.
Going to wait for response,
Srinivas & Neeraja
I wondered IRDA also not helped me or supported me in this matter, i don't know why?