Irctc — amount deducted — ticket not booked

Address:560070
Website:IRCTC

I wish to inform you that i carried out the following booking transactions at the irctc next generation site and the amounts were deducted in both the cases. However, the booking has not taken place. I did not get any message from irctc regarding booking on my email/mobile phone. Please look into this and inform me the status.

1.

Bank: state bank of india (Bhim / upi payment) —

Action date: 11.3.2018

Value date: 12.3.2018

Narration: razorpay — (Irctc)

Transaction id:[protected]

Amount: rs. 3, 611.80

Travel details: 4 adults and 1 child from bangalore sbc - ksr to udupi - ud — onward journey on 23.3.2018

2.

Bank: hdfc bank (Net banking)

Action date: 11.3.2018

Value date: 12.3.2018

Narration: razorpay — (Irctc)

Transaction id:[protected]

Amount: rs. 3, 721.80

Travel details: 4 adults and 1 child from udupi ud to bangalore sbc - ksr — return journey on 25.3.2018

I contacted [protected]@irctc.co.in two times by email. The ticket ids are: [irctc #8351707] and [irctc #8388601]. But i have not received the refund till now.

Please help me.

Mg gayathri
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
Mar 14, 2018
Pravida ajay Sharma's response
Dear sir i have use on irctc payment on your merchant side my debit card i have i have ticket cancel but not credit my debit card balance i have send txn number [protected] PNR [protected] cancelld 11/3/2018 my refund amuont 870/-
Mar 19, 2018
Updated by ggcrmr
I have received full refund from IRCTC today.
Thanks to IRCTC & you for timely actions.
Regards,
MG GAYATHRI
Complaint comments 

Comments

Dear sir i have use on irctc payment on your merchant side my credit card i have i have ticket cancel but not credit my debit card balance i have send txn number [protected] PNR [protected] cancelld 11/3/2018
I had given wrong e mail id for verification
nagendra.[protected]@arcadis.com

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