[Resolved]  Irctc — service charge taken for failed ticket booking

Address:756083
Website:www.irctc.co.in

For irctc txn id [protected], ticket is not booked due to problem in irctc web site. For this ticket amount deducted from my account is rs. 116.80. After this failed booking transaction, i received an email and message that "an amount of rs 105.0 deducted against irctc txn id [protected] on 21-oct-2017 will be refunded as your ticket could not be booked / service not rendered". But there was nothing written about service charge of rs.11.80.

May i know if ticket is not booked then why service charge rs.11.80 will not be refunded? If you have not provided any services, how you can take service charge.

Please let me know, why i will not get back the "service charge"?
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Dec 1, 2017
Complaint marked as Resolved 
Resolved
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
Complaint comments 

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It's been years since this issue is communicated to IRCTC team and no action is taken still.
Worst!

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